Chain Restaurant Online Ordering: Where Checkout Breaks for Blind Customers
Jun 2, 2026
Picking up the chain restaurant online ordering series, today's post is about checkout. Different chains handle it differently, but I keep running into the same handful of ...
Chain Restaurant Online Ordering: How Item Customization Fails Blind Customers
May 26, 2026
Picking up where I left off on chain restaurant online ordering, today's blog is about item customization. Almost every chain restaurant ordering system lets you customize what ...
Chain Restaurant Online Ordering: How the Menu Fails Blind Customers
May 19, 2026
In 2026, nearly every major chain restaurant I order from has moved to online ordering. A lot of them offer perks and discounts if I order through their website or app, but as a ...
Restaurant App Accessibility: A Screen Reader Experience When Menus Won’t Scroll
Oct 9, 2025
I recently attended a birthday celebration at a restaurant for a family member and wanted to familiarize myself with the menu before arriving at the restaurant. I was able to find ...
Navigating Mobile Accessibility: A Restaurant Reservation Story
Dec 12, 2024
My family has a yearly tradition of going out for Italian food the Wednesday evening before Thanksgiving. This time, we wanted to try a new and seemingly popular restaurant that ...
Navigating Menus on Mobile: A Blind Diner's Accessibility Insights
Oct 9, 2024
Recently, I had the opportunity to dine at a popular national chain restaurant with friends. I wanted to be prepared with my order ahead of time, so I used my smartphone to review ...
Common Accessibility Challenges On Coffee Shop Websites
Apr 5, 2024
The coffee shop craze is taking the food industry by storm, boasting over 35,000 establishments across the US. Whether it's a morning pick-me-up or a refreshing iced tea, these ...
Many restaurants, both local spots and national chains, allow customers to reserve a table online. I recently tried to make a reservation at a popular restaurant in my area but, ...
3 things a blind diner wishes restaurants knew about digital accessibility
Feb 28, 2023
With Valentine's Day in the rearview mirror, I think it is the perfect time to discuss accessibility on restaurant websites. I and many others searched multiple restaurant sites ...
