--- title: 15 Web Accessibility Facts Every Company Should Know description: This blog reviews facts about web accessibility that every company should know. image: https://blog.usablenet.com/hubfs/Pillar%20Page%20AAAS/Accessibility%20as%20a%20Service%20-%20woman%20with%20laptop.jpg --- - [skip to menu](https://blog.usablenet.com/web-accessibility-facts-every-company-should-know#nav) - [skip to content](https://blog.usablenet.com/web-accessibility-facts-every-company-should-know#main-content) - [skip to footer](https://blog.usablenet.com/web-accessibility-facts-every-company-should-know#footer) Test the accessibility of your website for free! Try UsableNet AQA. [Test now!](https://usablenet.com/automated-accessibility-testing-tool) Close [![UsableNet home](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/logo.png?width=429&height=62&name=logo.png)](https://usablenet.com/) - [Solutions](https://usablenet.com) ## Solutions [UsableNet Assistive](https://usablenet.com/technology/assistive-technology-services) A managed service combining experts, technology and legal support to make your website accessible [UsableNet AQA](https://usablenet.com/technology/aqa) Accessibility management and testing software for designers, developers, and testers [Accessibility Audits & Support Services](https://usablenet.com/services) Expert guidance and training to empower your team to create accessible digital experiences Explore which of our digital accessibility solutions is right for you [Watch a Demo](https://info.usablenet.com/choose-a-demo?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1737658630173.1737669055746.199&__hssc=181257784.7.1737669055746&__hsfp=3011104808) - [Resources](https://usablenet.com/resources) ## Resources - [E-books & Guides](https://usablenet.com/resources?contentType=E-books%20and%20Guides) - [Case Studies](https://usablenet.com/resources?contentType=Case%20Studies) - [Reports](https://usablenet.com/resources?contentType=Reports) - [Webinars](https://usablenet.com/resources?contentType=Webinars) - [Tools](https://usablenet.com/resources?contentType=Tools) - [All Resources](https://usablenet.com/resources) ## Essential Resources ![](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/resources-1.png?width=100&height=100&name=resources-1.png) [ADA accessibility lawsuit tracker](https://info.usablenet.com/ada-website-compliance-lawsuit-tracker) ![](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/resources-2.png?width=100&height=100&name=resources-2.png) [Checklist: how to achieve and maintain digital accessibility](https://info.usablenet.com/digital-website-accessibility-checklist) ![](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/resources-3.png?width=100&height=100&name=resources-3.png) [Which remediation approach is right for me?](https://info.usablenet.com/website-accessibility-remediation-quiz) ![](https://blog.usablenet.com/hs-fs/hubfs/ADA%20Primer.png?width=100&height=100&name=ADA%20Primer.png) [A Primer on ADA and Digital Accessibility](https://info.usablenet.com/a-primer-on-ada-and-digital-accessibility) The EAA is in Effect — Is Your Website Compliant? [Get Help with EN 301 549 Compliance](https://info.usablenet.com/eaa-en-301-549-compliance) - [Who We Serve](https://usablenet.com/strategic-relationships) ## Industry [E-commerce and Consumer Goods](https://info.usablenet.com/e-commerce-accessibility-solutions) [Food Service and Hospitality](https://info.usablenet.com/-industries-food-service-hospitality) [Banking and Financial Services](https://info.usablenet.com/industries-financial-services) [Healthcare](https://info.usablenet.com/industries-healthcare) [Technology and Business Services](https://info.usablenet.com/-industries-technology-and-business-services) [Public Sector and Education](https://info.usablenet.com/industries-public-sector-and-education) ## Compliance [Canadian Accessibility Laws](https://info.usablenet.com/compliance-canada) [European Accessibility Laws](https://info.usablenet.com/eaa-en-301-549-compliance) [Other International Accessibility](https://info.usablenet.com/compliance-international) [United States Accessibility Laws](https://info.usablenet.com/compliance-united-states) 2026 Midyear report on digital accessibility lawsuits in the US [Download Now](https://info.usablenet.com/2026-midyear-report) - [Pricing](https://usablenet.com/pricing) - [Blog](https://blog.usablenet.com/) - [About Us](https://usablenet.com/about-us) [Get a Demo](https://info.usablenet.com/contact) Close Open Menu - Solutions ## Solutions [UsableNet Assistive](https://usablenet.com/technology/assistive-technology-services) A managed service combining experts, technology and legal support to make your website accessible [UsableNet AQA](https://usablenet.com/technology/aqa) Accessibility management and testing software for designers, developers, and testers [Accessibility Audits & Support Services](https://usablenet.com/services) Expert guidance and training to empower your team to create accessible digital experiences Which accessibility remediation approach is right for me? [Take our Quiz](https://info.usablenet.com/website-accessibility-remediation-quiz) - Resources ## Resources [E-books & Guides](https://usablenet.com/resources?contentType=E-books%20and%20Guides) [Case Studies](https://usablenet.com/resources?contentType=Case%20Studies) [Reports](https://usablenet.com/resources?contentType=Reports) [Webinars](https://usablenet.com/resources?contentType=Webinars) [Tools](https://usablenet.com/resources?contentType=Tools) [All Resources](https://usablenet.com/resources) ## Essential Resources [ADA accessibility lawsuit tracker](https://info.usablenet.com/ada-website-compliance-lawsuit-tracker?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808) [Checklist: how to achieve and maintain digital accessibility](https://info.usablenet.com/digital-website-accessibility-checklist?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808) [Which remediation approach is right for me?](https://info.usablenet.com/website-accessibility-remediation-quiz?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808) [A Primer on ADA and Digital Accessibility](https://info.usablenet.com/a-primer-on-ada-and-digital-accessibility?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808) The EAA is in Effect — Is Your Website Compliant? [Get Help with EN 301 549 Compliance](https://info.usablenet.com/eaa-en-301-549-compliance?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808) - Who We Serve ## Industry [E-commerce and Consumer Goods](https://info.usablenet.com/industries-e-commerce-consumer-goods) [Food Service and Hospitality](https://info.usablenet.com/-industries-food-service-hospitality) [Banking and Financial Services](https://info.usablenet.com/industries-financial-services) [Healthcare](https://info.usablenet.com/industries-healthcare) [Technology and Business Services](https://info.usablenet.com/-industries-technology-and-business-services) [Public Sector and Education](https://info.usablenet.com/industries-public-sector-and-education) ## Compliance [Canadian Accessibility Laws](https://info.usablenet.com/compliance-canada) [European Accessibility Laws](https://info.usablenet.com/compliance-europe) [Other International Accessibility](https://info.usablenet.com/compliance-international) [United States Accessibility Laws](https://info.usablenet.com/compliance-united-states) 2026 Midyear report on digital accessibility lawsuits in the US [Download Now](https://info.usablenet.com/2026-midyear-report) - [Pricing](https://usablenet.com/pricing) - [Blog](https://blog.usablenet.com/) - [About Us](https://usablenet.com/about-us) [Get a Demo](https://info.usablenet.com/contact) # 15 Web Accessibility Facts Every Company Should Know **By** [UsableNet](https://blog.usablenet.com/author/usablenet-1) on Jul 13, 2021 **Topics:** [Web Accessibility](https://blog.usablenet.com/topic/web-accessibility) 0 Comments - - - ![woman looking at laptop screen](https://blog.usablenet.com/hubfs/Pillar%20Page%20AAAS/Accessibility%20as%20a%20Service%20-%20woman%20with%20laptop.jpg) If you’re advocating for digital accessibility at your company, you probably have encountered the same, popular figures. For example, it’s common to frequently read about the [CDC’s finding](https://www.cdc.gov/ncbddd/disabilityandhealth/infographic-disability-impacts-all.html) that one in four Americans live with a disability. It's also common to see accessibility lawsuit numbers, for instance, digital accessibility lawsuits increased from 2,314 in 2018 to an anticipated more than 4,000 by the end of 2021.  We use facts a lot here at UsableNet and while they are important and accurate, there are plenty of other statistics that can help you as you [plan your accessibility roadmap](https://info.usablenet.com/web-accessibility-your-roadmap).  This blog reviews some lesser-known (but equally fascinating) information. Some are from our recently [midyear 2021 ADA lawsuit report](https://info.usablenet.com/2021-midyear-digital-accessibility-lawsuit-report-download-page). Some are not, but all are facts about web accessibility that every company should know. [![Download Now: 2023 Midyear report on ADA digital accessibility lawsuits](https://no-cache.hubspot.com/cta/default/3280432/e5cba042-0f80-473d-891b-56e31a617a69.png)](https://cta-redirect.hubspot.com/cta/redirect/3280432/e5cba042-0f80-473d-891b-56e31a617a69) ## **Awareness** 1. [64%](https://disabilityin-bulk.s3.amazonaws.com/2021/2020+DEI+Report+508.pdf) of businesses listed a company-wide commitment to digital accessibility in 2020, an increase from 59% the previous year. 2. Web designers and developers lack confidence when it comes to creating accessible experiences. In a [survey](https://www.audioeye.com/post/web-accessibility-myths-debunking-common-misconceptions) distributed to 500 leading professionals, 50.53% of web developers/designers reported that they are only "fairly familiar" with web accessibility. Many ranked their understanding to be even lower. 3. A [recent study](https://baltimorepostexaminer.com/research-shows-business-owners-expect-their-web-agencies-to-take-responsibility-for-web-accessibility-and-inform-them-if-their-website-is-non-compliant/2021/05/24) by the Baltimore Post Examiner found that 92% of companies expect their agency to handle website accessibility compliance. A similar percentage of brands also expected agencies to inform them of their responsibility, legal processes, and repercussions of following specific accessibility guidelines. What it means: While increased commitment from 64% of companies is a positive step, we believe that 100% of companies can (and should) pay attention to inclusive web design. This includes providing [accessibility training](https://info.usablenet.com/digital-accessibility-support-services/website-accessibility-training) for employee groups, especially website and digital content teams. If you use an external agency for your website, make sure you are [asking the right questions](https://blog.usablenet.com/13-web-accessibility-testing-questions-to-ask-your-website-agency) and know whether digital accessibility and [ongoing ADA compliance monitoring](https://info.usablenet.com/digital-accessibility-support-services/ada-monitoring) are covered in your [vendor contract](https://blog.usablenet.com/5-steps-to-creating-an-accessibility-clause-for-vendor-contracts). ## **A Massive Population** 1. Over [1 billion](https://www.inclusivecitymaker.com/disabled-people-in-the-world-in-2021-facts-and-figures/) people worldwide have a disability. 2. After the age of 25, an average person’s ability to use digital networks will decline every year by 0.8%. Therefore, 60-year old individuals tend to use websites with nearly 30% more difficulty than their younger selves. The aging population currently dominates the world's population, so this is a critical observation. 3. The number of people aged 65 or older is expected to [double](https://www.apa.org/) to 98 million people by 2060.  1. [253 million people](https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5820628/) are estimated to live with moderate to severe visual impairments, according to the International Agency for the Prevention of Blindness. A majority of these individuals employ assistive technology or accessibility features to help them navigate digital devices. What it means: The extent of consumers impacted by web accessibility may surprise you! People with disabilities have a wide range of ages, races, ethnicities, backgrounds, industries, abilities, and experiences. Ensuring your website and apps are accessible will benefit your business now and in the future as the population ages.  ## **Economic Potential** 1. A whopping [$13 trillion](https://www.rod-group.com/content/rod-research/edit-research-design-delight-disability-2020-annual-report-global-economics) in annual disposable income is influenced by those with disabilities.  2. [71%](http://www.clickawaypound.com/cap16finalreport.html) of online shoppers with access needs will leave a website that has usability issues. Inaccessible sites and apps are extremely detrimental to the success of your online store! 3. An estimated [$6.9 billion](https://cdn2.hubspot.net/hubfs/153358/Nucleus-The%20Internet%20is%20unavailable.pdf) is lost to competitors every year by companies that don't have accessible sites. 4. [82%](http://www.clickawaypound.com/cap16finalreport.html) of customers with disabilities said they spend more on accessible websites. **What it means:** It’s not only imperative to make sure your website and apps meet WCAG 2.1 to avoid costly litigation, but web accessibility is an investment that makes [good business sense](https://www.w3.org/WAI/business-case/) in an [increasingly online world](https://www.forbes.com/sites/gusalexiou/2020/08/23/covid-reminds-us-that-web-accessibility-helps-all-users-not-just-the-disabled/?sh=aa3bfe76df14). ## **Accessibility of E-Commerce** 1. E-commerce is the most heavily targeted industry, already receiving over [73% of ADA claims](https://info.usablenet.com/2021-midyear-digital-accessibility-lawsuit-report-download-page) in 2021 thus far. No business is too big, (74%) of retailers ranked in the Digital Commerce 360 Top 500 faced ADA-based digital lawsuits since 2018. No business is too small; most web accessibility suits filed in federal courts in 2021 have targeted companies with annual revenue under $50 million. 2. People who are blind abandon [two-thirds](https://cdn2.hubspot.net/hubfs/153358/Nucleus-The%20Internet%20is%20unavailable.pdf) of e-commerce transactions due to accessibility issues. Making an accessible online retail site supports consumers with disabilities and decreases the risk of losing valuable customers to competitors. 3. In the U.S., people with disabilities spend an annual [$10.3 billion](https://www.businessnewsdaily.com/15264-is-your-website-inaccessible-to-the-visually-impaired.html) in e-commerce sales. What it means: There is a long history of ADA-based lawsuits against retailers in the physical world. Year after year, we also see this trend applied to the digital world. Retailers may face multiple lawsuits is because they have multiple websites or apps for each brand. Retailers are more likely to more complex websites that may make it more difficult to maintain WCAG 2.1. Yet, digital accessibility remediation doesn’t need to be complicated. A trusted, experienced accessibility partner to guide you through the process. Having an accessible retail website has the potential to[boost sales](https://blog.usablenet.com/5-ways-retailers-can-increase-sales-through-website-accessibility) and increase customer loyalty.  ## Accessibility Benefits Everyone 1. Many elements that were originally created for people with disabilities are used by the general public every day. Closed captions, dark mode, and voice recognition software, such as Apple's Siri, are just a few examples While there is no exact statistic to prove this, UsableNet is confident that nearly 100% of web and app users benefit from accessible websites. Why? Universal design and accessibility make things easier, no matter what your abilities are! Want more facts on web accessibility? *Download [The Marketer’s Guide to Accessibility](https://info.usablenet.com/the-marketers-guide-to-accessibility) today. * [![Text stating, "make your content accessible to everyone" with illustration of people using website pages](https://no-cache.hubspot.com/cta/default/3280432/d01e1e7d-d6bb-4d75-b74d-656c664e49d7.png)](https://cta-redirect.hubspot.com/cta/redirect/3280432/d01e1e7d-d6bb-4d75-b74d-656c664e49d7) ![UsableNet](https://blog.usablenet.com/hubfs/UsableNet%20Logo%20150%20x%20150.png) ### [UsableNet](https://blog.usablenet.com/author/usablenet-1) Founded in 2000, UsableNet created some of the first tools and platforms to make websites accessible and usable for all people. Starting out, we worked with government agencies as well as universities and corporations. Today, accessibility has become important to almost all companies. We provide accessibility solutions to Fortune 1000 companies, small and medium enterprises, government, and education organizations across industries including retail, travel, hospitality, food services, automotive, financial services, and healthcare. - - - - ### Related posts ![Hotel Website Accessibility: Check-in, Messaging, and In-Stay Barriers for Blind Guests](https://blog.usablenet.com/hubfs/Beachside-min.jpg) [Hotel Website Accessibility: Check-in, Messaging, and In-Stay Barriers for Blind Guests](https://blog.usablenet.com/hotel-website-accessibility-check-in-and-in-stay-barriers-for-blind-guests) Jul 15, 2026 ![Hotel Website Accessibility: Browsing Room Options](https://blog.usablenet.com/hubfs/Beachside-min.jpg) [Hotel Website Accessibility: Browsing Room Options](https://blog.usablenet.com/hotel-website-accessibility-browsing-room-options) Jul 14, 2026 ![Inside the 2026 Midyear Numbers: The ADA continues to be the ONLY true enforcement around](https://blog.usablenet.com/hubfs/Registration%20-%20Midyear%20Report.png) [Inside the 2026 Midyear Numbers: The ADA continues to be the ONLY true enforcement around](https://blog.usablenet.com/inside-the-2026-midyear-numbers-where-digital-accessibility-litigation-is-going) Jul 8, 2026 ![The Low-Cost Moves That Strengthen an ADA Website Defense](https://blog.usablenet.com/hubfs/The%20Low-Cost%20Moves%20That%20Strengthen%20an%20ADA%20Website%20Defense.png) [The Low-Cost Moves That Strengthen an ADA Website Defense](https://blog.usablenet.com/the-low-cost-moves-that-strengthen-an-ada-website-defense) Jun 16, 2026 ### Sign Up for the UsableNet Blog ### Recent Posts ![feature image](https://blog.usablenet.com/hubfs/Beachside-min.jpg) [Hotel Website Accessibility: Check-in, Messaging, and In-Stay Barriers for Blind Guests](https://blog.usablenet.com/hotel-website-accessibility-check-in-and-in-stay-barriers-for-blind-guests) Jul 15, 2026 ![feature image](https://blog.usablenet.com/hubfs/Beachside-min.jpg) [Hotel Website Accessibility: Browsing Room Options](https://blog.usablenet.com/hotel-website-accessibility-browsing-room-options) Jul 14, 2026 ![feature image](https://blog.usablenet.com/hubfs/Registration%20-%20Midyear%20Report.png) [Inside the 2026 Midyear Numbers: The ADA continues to be the ONLY true enforcement around](https://blog.usablenet.com/inside-the-2026-midyear-numbers-where-digital-accessibility-litigation-is-going) Jul 8, 2026 ### Posts by Topic - [Web Accessibility (311)](https://blog.usablenet.com/topic/web-accessibility) - [User Experience (113)](https://blog.usablenet.com/topic/user-experience) - [ADA Lawsuits (45)](https://blog.usablenet.com/topic/ada-lawsuits) - [ADA Website Compliance (38)](https://blog.usablenet.com/topic/ada-website-compliance) - [European Accessibility Act (34)](https://blog.usablenet.com/topic/european-accessibility-act) - [Mobile Web (30)](https://blog.usablenet.com/topic/mobile-web) - [Mobile Apps (27)](https://blog.usablenet.com/topic/mobile-apps) - [Retail (27)](https://blog.usablenet.com/topic/retail) ![](https://blog.usablenet.com/hubfs/Consultation%20Icon.svg) Need to improve digital usability, accessibility or performance? We can help. [Partner with us. 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Stay up-to-date on our insights, the latest tech news and digital trends. ![International Association of Accessibility Professionals logo](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/IAAP-logo.png?width=150&height=81&name=IAAP-logo.png) © 2026 UsableNet Inc. ![International Association of Accessibility Professionals logo](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/IAAP-logo.png?width=150&height=81&name=IAAP-logo.png) © 2026 UsableNet Inc. ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "UsableNet", "url" : "https://blog.usablenet.com/author/usablenet-1" }, "dateModified" : "2023-02-16T03:19:49.086Z", "datePublished" : "2021-07-13T13:44:00.000Z", "headline" : "15 Web Accessibility Facts Every Company Should Know", "image" : [ "https://blog.usablenet.com/hubfs/Pillar%20Page%20AAAS/Accessibility%20as%20a%20Service%20-%20woman%20with%20laptop.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.usablenet.com/web-accessibility-facts-every-company-should-know", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.usablenet.com/hubfs/UsableNet%20Logo_Black.png" }, "name" : "UsableNet Inc." } } ```