Choosing the Right Partner for ADA Title II Compliance

Navigating ADA Title II regulations is critical in ensuring your digital services are accessible to everyone. Finding the right partner can make this process much more manageable and effective. Below are key questions to help you evaluate potential vendors and ensure they have the expertise to meet your ADA Title II compliance needs.

Have You Worked with ADA Title II Compliance Before?

Experience is invaluable when it comes to ADA Title II compliance. With over 20 years of helping organizations meet WCAG 2.1 requirements, we understand the unique challenges these regulations present. Partnering with a team like ours, which has a deep history in digital accessibility, ensures you're in capable hands.

Key Questions:

• Have you completed projects involving ADA Title II compliance?
• Can you share examples or case studies from state or local government clients?
• What specific challenges have you encountered in similar projects, and how did you successfully address them?

For more detailed answers on compliance, visit our ADA Title II Compliance: Frequently Asked Questions.

How Well Do You Know WCAG 2.1 A/AA Standards?

WCAG 2.1 A/AA standards are the foundation of digital accessibility. Your partner should deeply understand these guidelines and know how to implement them effectively. At UsableNet, our long-standing expertise in these standards means we don't just meet the requirements—we anticipate future needs, ensuring your digital content remains accessible as regulations evolve.

Key Questions:

• How do you ensure WCAG 2.1 A/AA compliance in your projects?
• What tools and methods do you use to test for WCAG compliance?
• Can you provide a successful example of implementing these standards?

How Skilled is Your Team in Accessibility?

Accessibility requires specialized knowledge and skills across various roles. Your partner's team must be well-trained and up-to-date with the latest best practices. At UsableNet, we pride ourselves on having a team of experts, including IAAP-certified professionals.

Key Questions:

• How experienced is your team in accessibility standards and best practices?
• Do you have IAAP-certified professionals on your team?
• How do you ensure your team stays current with the latest accessibility trends and updates?

What is Your Process for Conducting Accessibility Audits?

A thorough accessibility audit is a crucial first step. It identifies existing issues and sets the stage for effective remediation. UsableNet's audit process is comprehensive, ensuring no stone is left unturned when making your digital services fully accessible.

Key Questions:

• What steps are involved in your accessibility audit process?
• How do you document and report the findings from your audits?
• Can you provide an example of an audit report you've done for a similar client?

How Do You Prioritize and Address Accessibility Issues?

Identifying issues is just the beginning. Your partner should have a clear process for prioritizing and fixing these issues to ensure ongoing compliance.

Key Questions:

• How do you prioritize the accessibility issues that you find?
• What is your approach to fixing these issues, and how do you maintain compliance?
• How do you manage updates and changes to keep the digital content accessible?
  

What Testing Methods Do You Use?

Testing for accessibility should be comprehensive, combining automated tools, manual checks, user testing, and assistive technologies. UsableNet employs a balanced approach to testing, ensuring that your digital content is accessible to all users, regardless of how they interact with it.

Key Questions:

• What types of accessibility testing do you perform?
• How do you include people with disabilities in your testing process?
• How do you present the results of your tests and audits?

How Will You Help Us Maintain Accessibility Over Time?

Accessibility isn't something you can set and forget. Your partner should offer ongoing support to ensure your digital content remains accessible as it evolves. At UsableNet, we believe in continuous improvement, providing ongoing maintenance and support to ensure your compliance today and in the future.

Key Questions:

• What ongoing reporting do you provide to show the site's accessibility status?
• How will you help us maintain accessibility as our website content and code change?
• Who is responsible for maintenance, and what processes are in place to ensure continued compliance?

What Technology and Tools Do You Use for Accessibility?

The tools and technology your partner uses can significantly impact the effectiveness of your accessibility efforts.

Key Questions:

• What technology do you use to support accessibility efforts?
• How do your tools help with testing, fixing, and maintaining accessibility?
• Can you demonstrate how your technology integrates with our existing systems?

Do You Offer Training and Capacity Building?

Building your team's capacity to handle accessibility issues is crucial for long-term success. UsableNet offers robust training programs and ongoing support, empowering your team to maintain and improve accessibility over time.

Key Questions:

• What training programs do you offer to help our team understand accessibility?
• How do you keep our team informed about changes in accessibility standards?
• What kind of ongoing support do you provide after implementation?

Setting the Stage for Successful ADA Title II Compliance

Choosing the right partner for ADA Title II compliance is crucial in ensuring your digital services are accessible to everyone. UsableNet's two decades of experience and dedication to staying ahead of industry standards make us the ideal partner to guide you through the complexities of ADA Title II compliance.

Implementing ADA Title II compliance can be challenging due to the numerous regulations and technical requirements. For a step-by-step approach, check out our 10-Step Guide for CIOs

Want to learn more about ADA Title II compliance? Download our comprehensive eBook for detailed guidance and practical steps to ensure your digital services are fully accessible and compliant with the latest regulations.