--- title: "EAA Complaint Rules: France, Germany, Ireland, Italy, Spain" description: Learn how to handle EAA accessibility complaints—deadlines, regulators, and fines for France, Germany, Ireland, Italy, and Spain. image: https://blog.usablenet.com/hubfs/eaa-france.png --- - [skip to menu](https://blog.usablenet.com/eaa-complaints-guide-france-germany-ireland-italy-spain#nav) - [skip to content](https://blog.usablenet.com/eaa-complaints-guide-france-germany-ireland-italy-spain#main-content) - [skip to footer](https://blog.usablenet.com/eaa-complaints-guide-france-germany-ireland-italy-spain#footer) Test the accessibility of your website for free! Try UsableNet AQA. 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[Get Help with EN 301 549 Compliance](https://info.usablenet.com/eaa-en-301-549-compliance?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808) - Who We Serve ## Industry [E-commerce and Consumer Goods](https://info.usablenet.com/industries-e-commerce-consumer-goods) [Food Service and Hospitality](https://info.usablenet.com/-industries-food-service-hospitality) [Banking and Financial Services](https://info.usablenet.com/industries-financial-services) [Healthcare](https://info.usablenet.com/industries-healthcare) [Technology and Business Services](https://info.usablenet.com/-industries-technology-and-business-services) [Public Sector and Education](https://info.usablenet.com/industries-public-sector-and-education) ## Compliance [Canadian Accessibility Laws](https://info.usablenet.com/compliance-canada) [European Accessibility Laws](https://info.usablenet.com/compliance-europe) [Other International Accessibility](https://info.usablenet.com/compliance-international) [United States Accessibility Laws](https://info.usablenet.com/compliance-united-states) 2026 Midyear report on digital accessibility lawsuits in the US [Download Now](https://info.usablenet.com/2026-midyear-report) - [Pricing](https://usablenet.com/pricing) - [Blog](https://blog.usablenet.com/) - [About Us](https://usablenet.com/about-us) [Get a Demo](https://info.usablenet.com/contact) # EAA Complaint Rules: France, Germany, Ireland, Italy, Spain **By** [UsableNet](https://blog.usablenet.com/author/usablenet-1) on Jun 4, 2025 **Topics:** [Web Accessibility](https://blog.usablenet.com/topic/web-accessibility), [European Accessibility Act](https://blog.usablenet.com/topic/european-accessibility-act) 0 Comments - - - ![View of European City](https://blog.usablenet.com/hubfs/eaa-france.png) A user in Spain runs into a barrier on your site. A week later, a similar complaint is filed in France. Suddenly, your accessibility or legal team is juggling two different investigations, each with unique regulators, response deadlines, and penalties. Under the European Accessibility Act (EAA), this isn’t a hypothetical. While the law sets common goals across the EU, enforcement happens locally, and cooperation across borders is encouraged but not required. That means companies operating in more than one EU country can face simultaneous enforcement. **June 28 is the deadline!** If your company operates in more than one EU country, now is the time to assess your risk and readiness. [**Book a meeting with UsableNet**](https://calendly.com/alessandro-libani-usablenet/30min?month=2025-12) to get expert support ahead of enforcement. This guide breaks down the most reliable complaint-handling information available for June 2025, covering France, Germany, Ireland, Italy, and Spain, five of the largest EU markets. Use it to prepare your compliance workflows, protect your reputation, and avoid costly mistakes. For a broader overview of who’s affected and what the EAA requires across sectors, [read our European Accessibility Act compliance guide](https://info.usablenet.com/european-accessibility-act-eaa). > **Disclaimer:** This blog is based on official regulator websites, published laws, and insights from UsableNet’s 2025 webinar series. It does not constitute legal advice. We make every effort to ensure accuracy and appreciate feedback from readers. This post was updated to clarify the roles of enforcement authorities in Ireland under the EAA, based on new guidance and public clarification from Irish sources. ## **Ireland: Complaint Process and EAA Enforcement** How complaints are filed: Users must first raise their accessibility concerns directly with the provider. If unresolved, complaints should be submitted to the appropriate authority depending on the service. Ireland does not have a single EAA compliance body. Instead, responsibility is distributed across several regulators, including: - **\*Commission for Communications Regulation (ComReg)** – for telecoms and electronic communications - **Coimisiún na Meán** – for audiovisual and media services - **Irish Aviation Authority** – for air transport - **National Transport Authority** – for other forms of transport - **Central Bank of Ireland** – for financial services - **Competition and Consumer Protection Commission (CCPC)** – for relevant products and services in scope The **National Disability Authority (NDA)** advises these compliance and market surveillance authorities on accessibility matters but is *not* an enforcement body under the EAA. **What you need to do:** 1. Respond within 30 days of receiving a formal complaint. 2. Document your remediation efforts and update your accessibility statement to reflect ongoing progress. **Penalties:** - Penalties vary by sector and authority. - Failure to comply may result in administrative fines or regulatory enforcement, depending on the responsible body. ## France: Responding to Digital Accessibility Complaints ### How complaints are filed: 1. Users submit feedback via the required “Accessibilité” link. 2. If ignored, they can file a complaint with the **Défenseur des droits**. 3. In persistent or commercial cases, the matter may be passed to the **DGCCRF**, the French consumer protection authority. ### What you need to do: - Acknowledge feedback within 10 days. - Update your **Déclaration d’accessibilité** with current issues and remediation timelines. ### Penalties: - Annual penalties start at €20,000 per noncompliant site. - Maximum fine: €250,000. [Read more in our blog on how to achieve RGAA compliance in France.](https://blog.usablenet.com/how-to-achieve-rgaa-france-compliance)  ## Germany: Accessibility Complaint Procedures and Fines ### How complaints are filed: 1. Complaints begin with the **Feedback-Mechanism** published on the site. 2. If no response is received, users can escalate to the relevant **Landesbeauftragte** or [**BFIT-Bund**.](https://www.bfit-bund.de/DE/Home/home_node.html) 3. Some disputes may be resolved in an **administrative court**. ### What you need to do: - Respond within 4 weeks. - Post updates in the **Erklärung zur Barrierefreiheit** (accessibility statement). ### Penalties: - Fines start at €10,000. - Severe violations may exceed €500,000. - Additional court-awarded damages are possible. [Read about Germany's digital accessibility laws in more detail in this blog. ](https://blog.usablenet.com/germanys-disability-equality-act) ## Spain: OADIS Process and EAA Enforcement How complaints are filed: 1. Users must contact the organization directly. 2. If unresolved, complaints can be submitted to OADIS or the appropriate regional authority. 3. Civil action is possible under Law 34/2002. What you need to do: - Acknowledge the complaint within 7 days. - Resolve the issue within 3 months. - Update your Declaración de accesibilidad with the status of remediation. **Penalties:** - Administrative fines range from €30,000 to €600,000 under Spain’s Ley 11/2023. - Repeat or severe violations may lead to additional sanctions, including operational bans of up to 2 years. A real-world example: In April 2024, Spanish airline Vueling was fined €90,000 for failing to make its website accessible. The case, reported by the [European Accessibility Resource Centre](https://accessible-eu-centre.ec.europa.eu/content-corner/news/vueling-airlines-fined-failing-make-their-website-accessible-2024-04-26_en), shows how enforcement is already underway, even before the EAA’s June 2025 deadline. ## Italy: AgID Process and EAA Enforcement How complaints are filed: 1. Users must contact the provider first. 2. If unresolved, complaints are submitted to [**AgID**](https://www.agid.gov.it/en/intervention-areas/accessibility-usability) via [this form](https://form.agid.gov.it/formpub/form/Accessibilita/). 3. Escalation to the **Ministry of Disability** may occur in severe cases. What you need to do: - Respond within 30 days. - Update your **Dichiarazione di accessibilità** with the progress of remediation. Penalties: - Administrative fines up to €25,000. [Read this blog for more details on Italy's Stanca Act. ](https://blog.usablenet.com/what-is-the-stanca-act) ## Are Accessibility Statements Required Under the EAA? Yes—although EN 301 549 does not explicitly mention “accessibility statements,” most EU member states now require in-scope companies to publish a statement or a similar document. These typically must: - Identify known barriers - Include a feedback mechanism - List contact details - Be kept up to date Regulators in countries such as Ireland, France, and Spain review the accessibility statement early in the complaint process, making it a crucial part of your compliance strategy. For more insights, this on-demand webinar explains [how to create accessibility policies and statements that meet EAA and WCAG requirements](https://info.usablenet.com/accessibility-policies-and-statements-is-essential-for-compliance), including real-world examples. ## 5 Steps to Prepare for EAA Complaints Across Jurisdictions 1. **Create a centralized inbox** (e.g., [accessibility@yourdomain.com](mailto:accessibility@yourdomain.com)) monitored daily. 2. **Audit and update your accessibility statements** for each market. 3. **Standardize documentation** of user reports and responses. 4. **Train internal teams**—legal, dev, and support—on country-specific rules. 5. **Track updates** in quarterly ESG or compliance reports. ## How UsableNet Supports EAA Compliance UsableNet offers three distinct solutions to help businesses meet EN 301 549 and EAA requirements: UsableNet Assistive A fully managed service that delivers WCAG and EN 301 549 compliance with minimal effort from your team. Our experts handle remediation, testing, and monitoring—proactively reducing compliance risks and ensuring a better digital experience for users in the EU. ### Accessibility as a Service (AaaS) A flexible solution offering expert guidance, developer training, usability testing by people with disabilities, and integration support to embed accessibility into your workflows. AaaS helps you build sustainable internal capacity while staying ahead of evolving regulations. ### AQA Accessibility Testing Platform An automated testing platform that integrates into your dev and QA processes. AQA provides real-time insights and issue tracking to help you detect and resolve barriers early, keeping your websites and apps aligned with EN 301 549. ## Act Now to Meet the June 2025 Deadline for EAA Compliance                                 [![

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Stay up-to-date on our insights, the latest tech news and digital trends. ![International Association of Accessibility Professionals logo](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/IAAP-logo.png?width=150&height=81&name=IAAP-logo.png) © 2026 UsableNet Inc. ![International Association of Accessibility Professionals logo](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/IAAP-logo.png?width=150&height=81&name=IAAP-logo.png) © 2026 UsableNet Inc. ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "UsableNet", "url" : "https://blog.usablenet.com/author/usablenet-1" }, "dateModified" : "2025-12-18T17:42:12.383Z", "datePublished" : "2025-06-04T09:00:00.000Z", "headline" : "EAA Complaint Rules: France, Germany, Ireland, Italy, Spain", "image" : [ "https://blog.usablenet.com/hubfs/eaa-france.png" ], "mainEntityOfPage" : { "@id" : "https://blog.usablenet.com/eaa-complaints-guide-france-germany-ireland-italy-spain", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.usablenet.com/hubfs/UsableNet%20Logo_Black.png" }, "name" : "UsableNet Inc." } } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "The Disability Equality Act (BGG Act) is a German law enacted in 2002 that aims to eliminate barriers for individuals with disabilities, including in digital services. It primarily applies to federal public bodies and institutions funded by the German federal government. While private companies aren't directly required to comply, those working with government agencies must ensure their digital services are accessible." }, "name" : "What is the BGG Act and who does it apply to?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "BITV 2.0 (Barrier-Free Information Technology Ordinance) provides the technical standards needed to implement the BGG Act’s requirements. It adopts WCAG 2.0 guidelines and mandates that public sector websites, mobile apps, and intranets be accessible. It also requires websites to include accessibility statements. Though not mandatory for private companies, adopting BITV 2.0 standards is recommended to broaden digital reach and reduce reputational risks." }, "name" : "What is BITV 2.0 and how does it support the BGG Act?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Non-compliance with the BGG Act, BITV 2.0, or EAA can lead to legal disputes, financial penalties, and loss of business opportunities, especially in public procurement. Germany has established an arbitration service under the BGG Act to resolve disputes, and enforcement of the EAA will increase after its 2025 implementation." }, "name" : "What are the risks of not complying with digital accessibility laws in Germany?" } ] } ```