As I've written about before, online banking accessibility is central to my daily life. Banking has moved so far online that without full access to the software, I simply can't ...
How to Reduce Cart Abandonment with Accessible Ecommerce Checkout
Apr 8, 2026
Cart abandonment is a major and costly challenge for ecommerce retailers. Over 70% of online shopping carts are abandoned before purchase, resulting in billions of dollars lost ...
Ecommerce Accessibility Checklist: How to Make Your Online Store ADA & WCAG Compliant
Mar 17, 2026
Ensuring your ecommerce website is accessible a critical step toward meeting the Americans with Disabilities Act (ADA) website requirements and aligning with the Website Content ...
A Step-by-Step Guide to Conducting a Web Accessibility Audit
Mar 11, 2026
At its core, accessibility is about designing and building digital experiences that people, including those with disabilities, can use effectively. Making a digital product ...
Notes from the Field: What Defense Counsel Focus on After an ADA Website Claim
Mar 9, 2026
Over the past several years, I’ve spent much of my time working alongside defense counsel and internal teams navigating ADA website litigation. Those conversations often surface ...
Notes from the Field: What Defense Counsel Are Seeing in ADA Website Litigation
Mar 5, 2026
Over the past several years, I’ve spent much of my time working alongside defense counsel and internal teams navigating ADA website litigation. Those conversations often surface ...
Why Blind Shoppers Struggle With Online Product Returns
Feb 20, 2026
The weeks after the holiday season are one of the busiest times of the year for product returns. Gift exchanges, extended return windows, and unwanted purchases all increase the ...
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