Chain Restaurant Online Ordering: How Post-Order Tracking Fails Blind Customers
Jun 9, 2026
Wrapping up the chain restaurant online ordering series, today's post is about everything that happens after I hit submit. Order tracking, chat with the driver, status updates, ...
The Accessibility Mindset: Building a Program That Sticks
Jun 5, 2026
A company finishes a big accessibility push. Maybe a lawsuit forced it, maybe a looming deadline did. The team fixes everything in the audit, the report closes, and accessibility ...
Chain Restaurant Online Ordering: Where Checkout Breaks for Blind Customers
Jun 2, 2026
Picking up the chain restaurant online ordering series, today's post is about checkout. Different chains handle it differently, but I keep running into the same handful of ...
Chain Restaurant Online Ordering: How Item Customization Fails Blind Customers
May 26, 2026
Picking up where I left off on chain restaurant online ordering, today's blog is about item customization. Almost every chain restaurant ordering system lets you customize what ...
Chain Restaurant Online Ordering: How the Menu Fails Blind Customers
May 19, 2026
In 2026, nearly every major chain restaurant I order from has moved to online ordering. A lot of them offer perks and discounts if I order through their website or app, but as a ...
What Patient Portals Still Get Wrong for Screen Reader Users
May 7, 2026
Editor's Note — May 11, 2026 After this post was scheduled, HHS issued an Interim Final Rule (effective May 7, 2026) extending the Section 504 web and mobile accessibility ...
The Economics of ADA Website Claims — A Defense Attorney's Perspective
May 5, 2026
A conversation with John Magliery, Partner at Davis Wright Tremaine, as part of the Notes from the Field series. Before a demand letter gets sent, the plaintiff's attorney has ...
Web Accessibility, ADA Website Compliance, ADA Lawsuits, Notes from the Field
What It's Like To Pay A Healthcare Bill When You're Blind
Apr 30, 2026
A text comes in from my provider with a link to pay my balance. I'm blind, so I navigate the web with a screen reader, and within about thirty seconds of tapping that link I ...
