UsableNet Blog
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Why Blind Shoppers Can’t Complete Online Checkout

Feb 17, 2026
At the end of last year during the holiday shopping season, I wrote a series of posts covering different areas of retail websites and the accessibility difficulties I encountered ...

Web Accessibility, User Experience, Ecommerce

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Mobile Banking Accessibility Failure: A Screen Reader User’s Online Banking Disaster

Jan 30, 2026
This article shares a firsthand account from a blind screen reader user who encountered critical mobile accessibility failures during an online banking identity verification ...

Web Accessibility, Retail, User Experience, Ecommerce, European Accessibility Act

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What Holiday Shopping in 2025 Revealed About Accessibility: A Screen Reader User’s Experience

Jan 5, 2026
Michael Taylor is a blind screen reader user who writes about real-world digital accessibility barriers based on firsthand experience. Summary: In this first-person recap of the ...

Web Accessibility, User Experience, Ecommerce

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Retail Search Accessibility: A Screen Reader User’s Holiday Shopping Experience

Dec 17, 2025
With online traffic peaking for the holidays, many shoppers are landing on retail homepages at the same time regulators are evaluating those same journeys. In Sweden, the Post and ...

Web Accessibility, Retail, User Experience, Ecommerce, European Accessibility Act

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Shopify Accessibility Lessons from a Small Business Saturday Purchase

Dec 8, 2025
Small Business Saturday 2025: Accessibility Lessons for Shopify and Small Online Stores When the holiday shopping season begins, national chains and big retail brands dominate the ...

Web Accessibility, Retail, User Experience, Shopify, Ecommerce

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Mobile Accessibility Narration: A Frustrating Shopping Experience

Dec 1, 2025
I have been shopping early Black Friday deals for the better part of a month. I recently made a purchase of some holiday decor from a fairly large online housewares retailer using ...

Web Accessibility, Retail, User Experience, Ecommerce, European Accessibility Act

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Retail Homepage Accessibility and the European Accessibility Act

Nov 26, 2025
With online traffic peaking for the holidays, many shoppers are landing on retail homepages at the exact moment regulators are doing the same. In Sweden, the Post and Telecom ...

Web Accessibility, Retail, User Experience, Ecommerce, European Accessibility Act

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Screen Reader Accessibility Q&A: October 2025 Webinar

Nov 19, 2025
In October 2025, my colleague Joe from UsableNet led a live webinar where he demonstrated what it is like to use a screen reader on a real website. During the session, Joe ...

Web Accessibility, User Experience

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Employees in an office workplace

After NDEAM: Building an Inclusive Corporate Culture

Nov 4, 2025
NDEAM is over, but the work continues. As a blind professional who uses a screen reader, I aim to demonstrate how culture and accessibility intersect in three key areas of work ...

Web Accessibility, User Experience, Workplace Accessibility, NDEAM, Accessibility-First Culture

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