UsableNet Blog
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What Happens After You Buy: Post-Order Accessibility Barriers

Mar 26, 2026
Editor's note: Michael Taylor is blind and shares first-hand accounts of accessibility barriers in everyday digital experiences.

Web Accessibility, User Experience, Ecommerce

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Retail Checkout Accessibility: What the Forms Get Wrong

Mar 24, 2026
Editor's note: Michael Taylor is blind and shares first-hand accounts of accessibility barriers in everyday digital experiences.

Web Accessibility, User Experience, Ecommerce

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Why Blind Shoppers Struggle With Online Product Returns

Feb 20, 2026
The weeks after the holiday season are one of the busiest times of the year for product returns. Gift exchanges, extended return windows, and unwanted purchases all increase the ...

Web Accessibility, Retail, User Experience

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Why Blind Shoppers Can’t Complete Online Checkout

Feb 17, 2026
At the end of last year during the holiday shopping season, I wrote a series of posts covering different areas of retail websites and the accessibility difficulties I encountered ...

Web Accessibility, User Experience, Ecommerce

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Mobile Banking Accessibility Failure: A Screen Reader User’s Online Banking Disaster

Jan 30, 2026
This article shares a firsthand account from a blind screen reader user who encountered critical mobile accessibility failures during an online banking identity verification ...

Web Accessibility, Retail, User Experience, Ecommerce, European Accessibility Act

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What Holiday Shopping in 2025 Revealed About Accessibility: A Screen Reader User’s Experience

Jan 5, 2026
Michael Taylor is a blind screen reader user who writes about real-world digital accessibility barriers based on firsthand experience. Summary: In this first-person recap of the ...

Web Accessibility, User Experience, Ecommerce

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Retail Search Accessibility: A Screen Reader User’s Holiday Shopping Experience

Dec 17, 2025
With online traffic peaking for the holidays, many shoppers are landing on retail homepages at the same time regulators are evaluating those same journeys. In Sweden, the Post and ...

Web Accessibility, Retail, User Experience, Ecommerce, European Accessibility Act

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Shopify Accessibility Lessons from a Small Business Saturday Purchase

Dec 8, 2025
Small Business Saturday 2025: Accessibility Lessons for Shopify and Small Online Stores When the holiday shopping season begins, national chains and big retail brands dominate the ...

Web Accessibility, Retail, User Experience, Shopify, Ecommerce

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Mobile Accessibility Narration: A Frustrating Shopping Experience

Dec 1, 2025
I have been shopping early Black Friday deals for the better part of a month. I recently made a purchase of some holiday decor from a fairly large online housewares retailer using ...

Web Accessibility, Retail, User Experience, Ecommerce, European Accessibility Act

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