UsableNet Blog

Airline Website Accessibility: Online Check-In Barriers

If a traveler can't check in, they might not fly, and online check-in hides several barriers that stop screen readers cold. Michael Taylor is blind and navigates the web, ...

Web Accessibility, Mobile Apps, User Experience, travel

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Airline Website Accessibility: Booking and Seat Selection While Blind

A booking can go smoothly right up to checkout, then collapse at seat maps, unreadable fields, and unlabeled checkboxes. Here are the checkout barriers to check for on your own ...

Web Accessibility, Mobile Apps, User Experience

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Airline Website Accessibility: Comparing Flight Results while Blind

The results page is where travelers spend the most time, and it's where reading and comparing flights with a screen reader turns into a slog. Here is what to check on your own ...

Web Accessibility, Mobile Apps, User Experience

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Hotel Website Accessibility: Check-in, Messaging, and In-Stay Barriers for Blind Guests

Once a booking is done, the hotel experience moves into apps and mobile sites: contactless check-in, in-stay messaging, and digital guides. It is the same shut-out that shows up ...

Web Accessibility, User Experience, mobile accessibility, travel, hospitality

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Hotel Website Accessibility: Browsing Room Options

When a hotel's room-selection page runs on images, visual-only markers, and status text a screen reader can't reach, a blind traveler loses the exact details that decide a ...

Web Accessibility, User Experience, mobile accessibility, travel, hospitality

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Real Estate Website Accessibility: Property Listing Pages and Screen Readers

Property listing pages are where buyers decide on a home and reach out to an agent, and where an inaccessible page stops a screen reader user cold. The same barriers run through ...

User Experience, Screen Reader, Real Estate

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Real Estate Website Accessibility: Search Filters and Screen Readers

Search filters are how a buyer narrows a home search, and when they are not accessible, a screen reader user cannot finish the one task the page exists for. The same barriers run ...

User Experience, Screen Reader, Real Estate

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Real Estate Website Accessibility: Browsing Search Results With a Screen Reader

On a real estate site, the search results page is where the hunt begins, and where a screen reader user can be turned away before reaching a single listing. The same barriers ...

User Experience, Screen Reader, Real Estate

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Chain Restaurant Online Ordering: Where Checkout Breaks for Blind Customers

Picking up the chain restaurant online ordering series, today's post is about checkout. Different chains handle it differently, but I keep running into the same handful of ...

Web Accessibility, User Experience, Restaurants

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