What Patient Portals Still Get Wrong for Screen Reader Users
May 7, 2026
Editor's Note — May 11, 2026 After this post was scheduled, HHS issued an Interim Final Rule (effective May 7, 2026) extending the Section 504 web and mobile accessibility ...
What It's Like To Pay A Healthcare Bill When You're Blind
Apr 30, 2026
A text comes in from my provider with a link to pay my balance. I'm blind, so I navigate the web with a screen reader, and within about thirty seconds of tapping that link I ...
Healthcare Accessibility: New Patient Intake Forms and Screen Readers
Apr 24, 2026
When I fill out healthcare intake forms as a new patient, the same accessibility issues come up almost every time: unlabeled fields, required-field markers my screen reader can't ...
Online Banking Accessibility: Opening an Account
Apr 13, 2026
As I've written about before, online banking accessibility is central to my daily life. Banking has moved so far online that without full access to the software, I simply can't ...
What Happens After You Buy: Post-Order Accessibility Barriers
Mar 26, 2026
Editor's note: Michael Taylor is blind and shares first-hand accounts of accessibility barriers in everyday digital experiences.
Retail Checkout Accessibility: What the Forms Get Wrong
Mar 24, 2026
Editor's note: Michael Taylor is blind and shares first-hand accounts of accessibility barriers in everyday digital experiences.
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Why Blind Shoppers Struggle With Online Product Returns
Feb 20, 2026
The weeks after the holiday season are one of the busiest times of the year for product returns. Gift exchanges, extended return windows, and unwanted purchases all increase the ...
Why Blind Shoppers Can’t Complete Online Checkout
Feb 17, 2026
At the end of last year during the holiday shopping season, I wrote a series of posts covering different areas of retail websites and the accessibility difficulties I encountered ...
Mobile Banking Accessibility Failure: A Screen Reader User’s Online Banking Disaster
Jan 30, 2026
This article shares a firsthand account from a blind screen reader user who encountered critical mobile accessibility failures during an online banking identity verification ...
Web Accessibility, Retail, User Experience, Ecommerce, European Accessibility Act
