UsableNet Blog

Email Accessibility on Mobile: What Your Blind Customers Wish You Knew

In today's digital landscape, email is crucial for communication, marketing, and user account management. As more people, myself included, manage their emails on smartphones and ...

Web Accessibility, User Experience, Accessibility for Marketing Teams

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AI Chat Bot Accessibility Issues from a Blind User’s Perspective

As AI grows in popularity, almost all websites integrate AI-based interactive chatbots for tasks such as website help, customer service, and account management like password ...

Web Accessibility, User Experience, AI

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Navigating Hotel Apps as a Blind Traveler: Accessibility Challenges

When traveling, many hotels, transportation systems, restaurants, and experiences such as amusement or theme parks require users to download an app to perform critical functions ...

User Experience, travel

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Enhancing Mobile Banking Accessibility for Screen Readers

Online banking is one of the most common tasks we perform on our mobile devices. According to a 2023 report by Statista, 75% of millennials and 68% of Gen Xers in the United ...

User Experience, Mobile, Financial Services

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Accessibility Challenges in Airline Ticket Booking on Mobile

With summer here, many people are starting to make and finalize their vacation plans. A major part of this process is browsing for and purchasing flight tickets. As mobile devices ...

Retail, User Experience

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Accessibility Challenges on Hotel Websites: A Mobile-Focused Lens

One industry that undoubtedly experiences increased business during the warm weather months is hotels and hospitality. Many people visit hotel websites as they try to plan that ...

Web Accessibility, User Experience, hospitality

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Insights from a Blind User: Online Banking Accessibility

For a blind technology user like myself, digital accessibility is paramount in online banking. Once I can manage my finances online, I can enjoy all the rest the Internet offers. ...

Web Accessibility, User Experience, Financial Services

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Common Accessibility Challenges On Coffee Shop Websites

The coffee shop craze is taking the food industry by storm, boasting over 35,000 establishments across the US. Whether it's a morning pick-me-up or a refreshing iced tea, these ...

Web Accessibility, User Experience, Restaurants

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Advancing Mobile App Accessibility: 3 Key Improvements

Today, I want to highlight an often-overlooked aspect of digital accessibility: mobile application accessibility. Almost everyone has a smartphone these days. Additionally, many ...

Web Accessibility, User Experience

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