--- title: Blog | UsableNet | User Experience (3) description: User Experience | Digital Accessibility best practices, news, thought leadership and insights. (3) --- - [skip to menu](https://blog.usablenet.com/topic/user-experience/page/3#nav) - [skip to content](https://blog.usablenet.com/topic/user-experience/page/3#main-content) - [skip to footer](https://blog.usablenet.com/topic/user-experience/page/3#footer) Test the accessibility of your website for free! Try UsableNet AQA. [Test now!](https://usablenet.com/automated-accessibility-testing-tool) Close [![UsableNet home](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/logo.png?width=429&height=62&name=logo.png)](https://usablenet.com/) - [Solutions](https://usablenet.com) ## Solutions [UsableNet Assistive](https://usablenet.com/technology/assistive-technology-services) A managed service combining experts, technology and legal support to make your website accessible [UsableNet AQA](https://usablenet.com/technology/aqa) Accessibility management and testing software for designers, developers, and testers [Accessibility Audits & Support Services](https://usablenet.com/services) Expert guidance and training to empower your team to create accessible digital experiences Explore which of our digital accessibility solutions is right for you [Watch a Demo](https://info.usablenet.com/choose-a-demo?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1737658630173.1737669055746.199&__hssc=181257784.7.1737669055746&__hsfp=3011104808) - [Resources](https://usablenet.com/resources) ## Resources - [E-books & Guides](https://usablenet.com/resources?contentType=E-books%20and%20Guides) - [Case Studies](https://usablenet.com/resources?contentType=Case%20Studies) - [Reports](https://usablenet.com/resources?contentType=Reports) - [Webinars](https://usablenet.com/resources?contentType=Webinars) - [Tools](https://usablenet.com/resources?contentType=Tools) - [All Resources](https://usablenet.com/resources) ## Essential Resources ![](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/resources-1.png?width=100&height=100&name=resources-1.png) [ADA accessibility lawsuit tracker](https://info.usablenet.com/ada-website-compliance-lawsuit-tracker) ![](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/resources-2.png?width=100&height=100&name=resources-2.png) [Checklist: how to achieve and maintain digital accessibility](https://info.usablenet.com/digital-website-accessibility-checklist) ![](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/resources-3.png?width=100&height=100&name=resources-3.png) [Which remediation approach is right for me?](https://info.usablenet.com/website-accessibility-remediation-quiz) ![](https://blog.usablenet.com/hs-fs/hubfs/ADA%20Primer.png?width=100&height=100&name=ADA%20Primer.png) [A Primer on ADA and Digital Accessibility](https://info.usablenet.com/a-primer-on-ada-and-digital-accessibility) The EAA is in Effect — Is Your Website Compliant? [Get Help with EN 301 549 Compliance](https://info.usablenet.com/eaa-en-301-549-compliance) - [Who We Serve](https://usablenet.com/strategic-relationships) ## Industry [E-commerce and Consumer Goods](https://info.usablenet.com/e-commerce-accessibility-solutions) [Food Service and Hospitality](https://info.usablenet.com/-industries-food-service-hospitality) [Banking and Financial Services](https://info.usablenet.com/industries-financial-services) [Healthcare](https://info.usablenet.com/industries-healthcare) [Technology and Business Services](https://info.usablenet.com/-industries-technology-and-business-services) [Public Sector and Education](https://info.usablenet.com/industries-public-sector-and-education) ## Compliance [Canadian Accessibility Laws](https://info.usablenet.com/compliance-canada) [European Accessibility Laws](https://info.usablenet.com/eaa-en-301-549-compliance) [Other International Accessibility](https://info.usablenet.com/compliance-international) [United States Accessibility Laws](https://info.usablenet.com/compliance-united-states) 2026 Midyear report on digital accessibility lawsuits in the US [Download Now](https://info.usablenet.com/2026-midyear-report) - [Pricing](https://usablenet.com/pricing) - [Blog](https://blog.usablenet.com/) - [About Us](https://usablenet.com/about-us) [Get a Demo](https://info.usablenet.com/contact) Close Open Menu - Solutions ## Solutions [UsableNet Assistive](https://usablenet.com/technology/assistive-technology-services) A managed service combining experts, technology and legal support to make your website accessible [UsableNet AQA](https://usablenet.com/technology/aqa) Accessibility management and testing software for designers, developers, and testers [Accessibility Audits & Support Services](https://usablenet.com/services) Expert guidance and training to empower your team to create accessible digital experiences Which accessibility remediation approach is right for me? [Take our Quiz](https://info.usablenet.com/website-accessibility-remediation-quiz) - Resources ## Resources [E-books & Guides](https://usablenet.com/resources?contentType=E-books%20and%20Guides) [Case Studies](https://usablenet.com/resources?contentType=Case%20Studies) [Reports](https://usablenet.com/resources?contentType=Reports) [Webinars](https://usablenet.com/resources?contentType=Webinars) [Tools](https://usablenet.com/resources?contentType=Tools) [All Resources](https://usablenet.com/resources) ## Essential Resources [ADA accessibility lawsuit tracker](https://info.usablenet.com/ada-website-compliance-lawsuit-tracker?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808) [Checklist: how to achieve and maintain digital accessibility](https://info.usablenet.com/digital-website-accessibility-checklist?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808) [Which remediation approach is right for me?](https://info.usablenet.com/website-accessibility-remediation-quiz?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808) [A Primer on ADA and Digital Accessibility](https://info.usablenet.com/a-primer-on-ada-and-digital-accessibility?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808) The EAA is in Effect — Is Your Website Compliant? [Get Help with EN 301 549 Compliance](https://info.usablenet.com/eaa-en-301-549-compliance?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808) - Who We Serve ## Industry [E-commerce and Consumer Goods](https://info.usablenet.com/industries-e-commerce-consumer-goods) [Food Service and Hospitality](https://info.usablenet.com/-industries-food-service-hospitality) [Banking and Financial Services](https://info.usablenet.com/industries-financial-services) [Healthcare](https://info.usablenet.com/industries-healthcare) [Technology and Business Services](https://info.usablenet.com/-industries-technology-and-business-services) [Public Sector and Education](https://info.usablenet.com/industries-public-sector-and-education) ## Compliance [Canadian Accessibility Laws](https://info.usablenet.com/compliance-canada) [European Accessibility Laws](https://info.usablenet.com/compliance-europe) [Other International Accessibility](https://info.usablenet.com/compliance-international) [United States Accessibility Laws](https://info.usablenet.com/compliance-united-states) 2026 Midyear report on digital accessibility lawsuits in the US [Download Now](https://info.usablenet.com/2026-midyear-report) - [Pricing](https://usablenet.com/pricing) - [Blog](https://blog.usablenet.com/) - [About Us](https://usablenet.com/about-us) [Get a Demo](https://info.usablenet.com/contact) # UsableNet Blog Browse by Topic All Topics Mobile Apps Mobile in B2B Mobile Marketing Mobile Web QA Testing UX Research & Design Web Accessibility ![Search](https://blog.usablenet.com/hubfs/_images/search.svg) ![Two women working at a bakery counter, one in a teal apron smiling at the camera while the other prepares a cake behind her](https://blog.usablenet.com/hubfs/Pretty%20waitresses%20working%20with%20a%20smile%20at%20the%20coffee%20shop.jpeg) ## Chain Restaurant Online Ordering: How the Menu Fails Blind Customers May 19, 2026 In 2026, nearly every major chain restaurant I order from has moved to online ordering. A lot of them offer perks and discounts if I order through their website or app, but as a ... [Web Accessibility](https://blog.usablenet.com/topic/web-accessibility), [User Experience](https://blog.usablenet.com/topic/user-experience), [Restaurants](https://blog.usablenet.com/topic/restaurants) [Read More](https://blog.usablenet.com/how-chain-restaurant-menus-fail-blind-customers) ![Digital Accessibility in healthcare ](https://blog.usablenet.com/hubfs/Michael%20Blog%20Images/HealthCare%20Blog.png) ## What Patient Portals Still Get Wrong for Screen Reader Users May 7, 2026 Editor's Note — May 11, 2026 After this post was scheduled, HHS issued an Interim Final Rule (effective May 7, 2026) extending the Section 504 web and mobile accessibility ... [Web Accessibility](https://blog.usablenet.com/topic/web-accessibility), [User Experience](https://blog.usablenet.com/topic/user-experience), [Healthcare](https://blog.usablenet.com/topic/healthcare) [Read More](https://blog.usablenet.com/what-patient-portals-still-get-wrong-for-screen-reader-users) ![Digital Accessibility in healthcare ](https://blog.usablenet.com/hubfs/Michael%20Blog%20Images/HealthCare%20Blog.png) ## What It's Like To Pay A Healthcare Bill When You're Blind Apr 30, 2026 A text comes in from my provider with a link to pay my balance. I'm blind, so I navigate the web with a screen reader, and within about thirty seconds of tapping that link I ... [Web Accessibility](https://blog.usablenet.com/topic/web-accessibility), [User Experience](https://blog.usablenet.com/topic/user-experience), [Healthcare](https://blog.usablenet.com/topic/healthcare) [Read More](https://blog.usablenet.com/what-its-like-to-pay-a-healthcare-bill-when-youre-blind) ![Digital Accessibility in healthcare ](https://blog.usablenet.com/hubfs/Michael%20Blog%20Images/HealthCare%20Blog.png) ## Healthcare Accessibility: New Patient Intake Forms and Screen Readers Apr 24, 2026 When I fill out healthcare intake forms as a new patient, the same accessibility issues come up almost every time: unlabeled fields, required-field markers my screen reader can't ... [Web Accessibility](https://blog.usablenet.com/topic/web-accessibility), [User Experience](https://blog.usablenet.com/topic/user-experience), [Healthcare](https://blog.usablenet.com/topic/healthcare) [Read More](https://blog.usablenet.com/healthcare-intake-screen-reader-accessibility) ![](https://blog.usablenet.com/hubfs/Mobile%20Banking%20App.png) ## Online Banking Accessibility: Opening an Account Apr 13, 2026 As I've written about before, online banking accessibility is central to my daily life. Banking has moved so far online that without full access to the software, I simply can't ... [Web Accessibility](https://blog.usablenet.com/topic/web-accessibility), [User Experience](https://blog.usablenet.com/topic/user-experience), [Financial Services](https://blog.usablenet.com/topic/financial-services) [Read More](https://blog.usablenet.com/online-banking-accessibility-opening-an-account) ![View of a screenreader](https://blog.usablenet.com/hubfs/Screen-Reader-for-blind-visually-impaired-webp.webp) ## What Happens After You Buy: Post-Order Accessibility Barriers Mar 26, 2026 Editor's note: Michael Taylor is blind and shares first-hand accounts of accessibility barriers in everyday digital experiences. [Web Accessibility](https://blog.usablenet.com/topic/web-accessibility), [User Experience](https://blog.usablenet.com/topic/user-experience), [Ecommerce](https://blog.usablenet.com/topic/ecommerce) [Read More](https://blog.usablenet.com/what-happens-after-you-buy-post-order-accessibility-barriers) ![View of a screenreader](https://blog.usablenet.com/hubfs/Screen-Reader-for-blind-visually-impaired-webp.webp) ## Retail Checkout Accessibility: What the Forms Get Wrong Mar 24, 2026 Editor's note: Michael Taylor is blind and shares first-hand accounts of accessibility barriers in everyday digital experiences. [Web Accessibility](https://blog.usablenet.com/topic/web-accessibility), [User Experience](https://blog.usablenet.com/topic/user-experience), [Ecommerce](https://blog.usablenet.com/topic/ecommerce) [Read More](https://blog.usablenet.com/retail-checkout-accessibility-what-the-forms-get-wrong) ![](https://blog.usablenet.com/hubfs/e-commerce-online-shopping-digital-marketing-and-sales-business-technology-concept-137074336%20(1).jpg) ## Why Blind Shoppers Struggle With Online Product Returns Feb 20, 2026 The weeks after the holiday season are one of the busiest times of the year for product returns. Gift exchanges, extended return windows, and unwanted purchases all increase the ... [Web Accessibility](https://blog.usablenet.com/topic/web-accessibility), [Retail](https://blog.usablenet.com/topic/retail), [User Experience](https://blog.usablenet.com/topic/user-experience) [Read More](https://blog.usablenet.com/online-product-return-accessibility-barriers) ![View of a screenreader](https://blog.usablenet.com/hubfs/Screen-Reader-for-blind-visually-impaired-webp.webp) ## Why Blind Shoppers Can’t Complete Online Checkout Feb 17, 2026 At the end of last year during the holiday shopping season, I wrote a series of posts covering different areas of retail websites and the accessibility difficulties I encountered ... [Web Accessibility](https://blog.usablenet.com/topic/web-accessibility), [User Experience](https://blog.usablenet.com/topic/user-experience), [Ecommerce](https://blog.usablenet.com/topic/ecommerce) [Read More](https://blog.usablenet.com/shopping-cart-accessibility-screen-reader-barriers) - [Previous](https://blog.usablenet.com/topic/user-experience/page/2) - [1](https://blog.usablenet.com) - [2](https://blog.usablenet.com/topic/user-experience/page/2) - [3](https://blog.usablenet.com/topic/user-experience/page/3) - [4](https://blog.usablenet.com/topic/user-experience/page/4) - [5](https://blog.usablenet.com/topic/user-experience/page/5) - [Next](https://blog.usablenet.com/topic/user-experience/page/4) ## Sign Up for the UsableNet Blog ![](https://blog.usablenet.com/hubfs/Consultation%20Icon.svg) Need to improve digital usability, accessibility or performance? We can help. [Partner with us. Get in touch..](https://usablenet.com/getintouch?hsCtaTracking=34f54ed4-8696-43c9-b740-a3982b4b5d91%7Cf4246c48-bf25-487f-9058-34abb838058e) ## Page Footer ### Have a question? **Contact Us** [Book a Consultation](https://calendly.com/usablenet-accessibility/introduction?month=2025-02) [Watch a Demo](https://info.usablenet.com/choose-a-demo) ### Solutions - [UsableNet Assistive](https://usablenet.com/technology/assistive-technology-services) - [UsableNet AQA](https://usablenet.com/technology/aqa) - [Accessibility Audit & Support Services](https://usablenet.com/services) - [Pricing and Plans](https://usablenet.com/pricing) ### Resource Library - [Blog](https://blog.usablenet.com/) - [E-Books](https://usablenet.com/resources?contentType=E-books%20and%20Guides) - [Case Studies](https://usablenet.com/resources?contentType=Case%20Studies) - [Reports](https://usablenet.com/resources?contentType=Reports) - [Test your website for accessibility](https://usablenet.com/automated-accessibility-testing-tool) - [ADA Monthly Lawsuit Tracker](https://info.usablenet.com/ada-website-compliance-lawsuit-tracker) - [Webinars](https://usablenet.com/resources?contentType=Webinars) - [All Resources](https://usablenet.com/resources?all=true) ### Who We Serve - [Public Sector and Education](https://info.usablenet.com/industries-public-sector-and-education) - [Banking and Financial Services](https://info.usablenet.com/industries-financial-services) - [E-commerce and Consumer Goods](https://info.usablenet.com/industries-e-commerce-consumer-goods) - [Food Service and Hospitality](https://info.usablenet.com/-industries-food-service-hospitality) - [Healthcare](https://info.usablenet.com/industries-healthcare) - [Technology and Business Services](https://info.usablenet.com/-industries-technology-and-business-services) ### Compliance - [European Accessibility Laws](https://info.usablenet.com/compliance-europe) - [United States Accessibility Laws](https://info.usablenet.com/compliance-united-states) ### Company - [About Us](https://usablenet.com/about-us) - [LLM Resources](https://usablenet.com/for-ai-assistants) [Accessibility Support](https://blog.usablenet.com/support)| [Privacy Policy](https://blog.usablenet.com/privacy)| [Accessibility Statement](https://blog.usablenet.com/accessibility-statement)| [Diversity and Inclusion Statement](https://blog.usablenet.com/diversity-and-inclusion)| Accessibility Status | [Technology Patents](https://blog.usablenet.com/technology/patent) ## **Sign Up** for the **UsableNet Blog** Join our mailing list to receive email notifications when we publish a new blog, infographic, whitepaper or newsletter. Stay up-to-date on our insights, the latest tech news and digital trends. ![International Association of Accessibility Professionals logo](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/IAAP-logo.png?width=150&height=81&name=IAAP-logo.png) © 2026 UsableNet Inc. ![International Association of Accessibility Professionals logo](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/IAAP-logo.png?width=150&height=81&name=IAAP-logo.png) © 2026 UsableNet Inc.