Notes from the Field: What Defense Counsel Are Seeing in ADA Website Litigation
Mar 5, 2026
Over the past several years, I’ve spent much of my time working alongside defense counsel and internal teams navigating ADA website litigation. Those conversations often surface ...
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Why Blind Shoppers Struggle With Online Product Returns
Feb 20, 2026
The weeks after the holiday season are one of the busiest times of the year for product returns. Gift exchanges, extended return windows, and unwanted purchases all increase the ...
Why Blind Shoppers Can’t Complete Online Checkout
Feb 17, 2026
At the end of last year during the holiday shopping season, I wrote a series of posts covering different areas of retail websites and the accessibility difficulties I encountered ...
Scheduling Healthcare Appointments as a Blind Patient
Feb 13, 2026
Almost every modern healthcare experience now involves technology. From appointment scheduling to patient portals and billing, critical parts of managing health happen online.
Common Ecommerce Website Accessibility Issues (and How to Fix Them)
Feb 9, 2026
Ecommerce accessibility issues don't announce themselves as compliance violations. They show up as abandoned carts. Common website accessibility issues — like checkout barriers, ...
Ecommerce Website Accessibility Guide: ADA, WCAG & Best Practices
Feb 5, 2026
Why Ecommerce Website Accessibility Matters When a customer can't read your product descriptions, navigate your menu with a keyboard, or complete checkout using a screen reader, ...
Mobile Banking Accessibility Failure: A Screen Reader User’s Online Banking Disaster
Jan 30, 2026
This article shares a firsthand account from a blind screen reader user who encountered critical mobile accessibility failures during an online banking identity verification ...
Web Accessibility, Retail, User Experience, Ecommerce, European Accessibility Act
Canada’s ACA Digital Accessibility Deadlines: What to Do Now
Jan 28, 2026
Canada’s new Digital Technologies Accessibility Regulations under the Accessible Canada Act (ACA) introduce specific technical requirements for websites, mobile apps, software, ...
ADA Web Lawsuit Trends for 2026: What 2025 Filings Reveal
Jan 8, 2026
Each year, we review every ADA lawsuit we can find. Not summaries or press releases, but the actual complaints filed in federal and key state courts.
