Hotel Website Accessibility: Check-in, Messaging, and In-Stay Barriers for Blind Guests
Jul 15, 2026
Once a booking is done, the hotel experience moves into apps and mobile sites: contactless check-in, in-stay messaging, and digital guides. It is the same shut-out that shows up ...
Web Accessibility, User Experience, mobile accessibility, travel, hospitality
Hotel Website Accessibility: Browsing Room Options
Jul 14, 2026
When a hotel's room-selection page runs on images, visual-only markers, and status text a screen reader can't reach, a blind traveler loses the exact details that decide a ...
Web Accessibility, User Experience, mobile accessibility, travel, hospitality
Chain Restaurant Online Ordering: How Post-Order Tracking Fails Blind Customers
Jun 9, 2026
Wrapping up the chain restaurant online ordering series, today's post is about everything that happens after I hit submit. Order tracking, chat with the driver, status updates, ...
Fall 2025 Accessibility: A Screen Reader User’s Look Ahead
Sep 22, 2025
Fall is almost upon us. Stores are putting out the sweaters and Halloween decor, coffee shops are brewing up the pumpkin spice, and my local ice cream spots have brought back the ...
Web Accessibility, User Experience, mobile accessibility, NDEAM, Ecommerce
Summer 2025 Digital Accessibility: A Screen Reader’s Review
Sep 5, 2025
Labor Day is often seen as the unofficial end of summer in the U.S. (meteorological summer runs June 1 through August 31). The days feel shorter, the mornings are crisper, and ...
Web Accessibility, User Experience, mobile accessibility, travel, hospitality
Digital Accessibility in Hospitality: What I Learned as a Blind Guest
Aug 26, 2025
I recently shared five posts about different mobile experiences on one trip, from booking a hotel via a mobile site to ordering dinner through a resort app. Now I would like to ...
Web Accessibility, User Experience, mobile accessibility, travel, hospitality
Ordering Dinner from a Resort Restaurant as a Blind Guest
Aug 25, 2025
As more resorts shift to QR-code-based mobile websites for room service and dining, accessibility gaps can turn a simple dinner into a frustrating experience. While these ...
Web Accessibility, User Experience, mobile accessibility, travel, hospitality
Using a Resort's Mobile App as a Blind Guest: Barriers Beyond the Basics
Aug 22, 2025
Many resorts now rely on mobile apps for key guest services—like spa bookings, in-room dining, towel requests, and shuttle pickups. These tools promise convenience. But for blind ...
Web Accessibility, User Experience, mobile accessibility, travel, hospitality
Why Airline Mobile Sites Still Fail Blind Travelers at Check-In
Aug 21, 2025
For many travelers, mobile check-in is fast and convenient. But for those of us who use screen readers, that convenience can disappear in an instant.
Web Accessibility, User Experience, mobile accessibility, travel, hospitality
