UsableNet Blog

Why Blind Shoppers Struggle With Online Product Returns

Feb 20, 2026
The weeks after the holiday season are one of the busiest times of the year for product returns. Gift exchanges, extended return windows, and unwanted purchases all increase the ...

Web Accessibility, Retail, User Experience

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Mobile Banking Accessibility Failure: A Screen Reader User’s Online Banking Disaster

Jan 30, 2026
This article shares a firsthand account from a blind screen reader user who encountered critical mobile accessibility failures during an online banking identity verification ...

Web Accessibility, Retail, User Experience, Ecommerce, European Accessibility Act

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Retail Search Accessibility: A Screen Reader User’s Holiday Shopping Experience

Dec 17, 2025
With online traffic peaking for the holidays, many shoppers are landing on retail homepages at the same time regulators are evaluating those same journeys. In Sweden, the Post and ...

Web Accessibility, Retail, User Experience, Ecommerce, European Accessibility Act

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Shopify small business owner working on their website

Shopify Accessibility Lessons from a Small Business Saturday Purchase

Dec 8, 2025
Small Business Saturday 2025: Accessibility Lessons for Shopify and Small Online Stores When the holiday shopping season begins, national chains and big retail brands dominate the ...

Web Accessibility, Retail, User Experience, Shopify, Ecommerce

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hand holding a cell phone using apps

Mobile Accessibility Narration: A Frustrating Shopping Experience

Dec 1, 2025
I have been shopping early Black Friday deals for the better part of a month. I recently made a purchase of some holiday decor from a fairly large online housewares retailer using ...

Web Accessibility, Retail, User Experience, Ecommerce, European Accessibility Act

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Retail Homepage Accessibility and the European Accessibility Act

Nov 26, 2025
With online traffic peaking for the holidays, many shoppers are landing on retail homepages at the exact moment regulators are doing the same. In Sweden, the Post and Telecom ...

Web Accessibility, Retail, User Experience, Ecommerce, European Accessibility Act

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Add to cart button on a computer screen

A Frustrating Checkout: When Poor Accessibility Pushes Customers Away

Feb 19, 2025
Online shopping is designed to be convenient, but for blind shoppers who rely on screen readers, it can be unpredictable. Some websites get it right, making navigation smooth and ...

Web Accessibility, Retail, User Experience

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Add to cart button on a computer screen

Holiday Accessibility Gaps: A Screen Reader User’s Perspective

Dec 23, 2024
There are only a few days until Christmas, and I finally finished my gift shopping for the holiday season. From the beginning of November, when I began this process with early ...

Web Accessibility, Retail, User Experience

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Why Accessibility Widgets Fall Short: A Screen Reader User’s Perspective

Dec 13, 2024
As accessibility continues to be brought to the forefront of the digital world, website owners and designers are constantly looking for ways to bring their sites into compliance ...

Web Accessibility, Retail, Webinars

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