--- title: Why include the disability community in your Web Accessibility Program description: User testing is one of the most important ways to measure accessibility. Read why you should include the disabled community in your accessibility testing. image: https://blog.usablenet.com/hubfs/Accessibility%20as%20a%20Service-2.png --- - [skip to menu](https://blog.usablenet.com/why-include-the-disability-community-in-your-web-accessibility-program#nav) - [skip to content](https://blog.usablenet.com/why-include-the-disability-community-in-your-web-accessibility-program#main-content) - [skip to footer](https://blog.usablenet.com/why-include-the-disability-community-in-your-web-accessibility-program#footer) Test the accessibility of your website for free! Try UsableNet AQA. [Test now!](https://usablenet.com/automated-accessibility-testing-tool) Close [![UsableNet home](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/logo.png?width=429&height=62&name=logo.png)](https://usablenet.com/) - [Solutions](https://usablenet.com) ## Solutions [UsableNet Assistive](https://usablenet.com/technology/assistive-technology-services) A managed service combining experts, technology and legal support to make your website accessible [UsableNet AQA](https://usablenet.com/technology/aqa) Accessibility management and testing software for designers, developers, and testers [Accessibility Audits & Support Services](https://usablenet.com/services) Expert guidance and training to empower your team to create accessible digital experiences Explore which of our digital accessibility solutions is right for you [Watch a Demo](https://info.usablenet.com/choose-a-demo?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1737658630173.1737669055746.199&__hssc=181257784.7.1737669055746&__hsfp=3011104808) - [Resources](https://usablenet.com/resources) ## Resources - [E-books & Guides](https://usablenet.com/resources?contentType=E-books%20and%20Guides) - [Case Studies](https://usablenet.com/resources?contentType=Case%20Studies) - [Reports](https://usablenet.com/resources?contentType=Reports) - [Webinars](https://usablenet.com/resources?contentType=Webinars) - [Tools](https://usablenet.com/resources?contentType=Tools) - [All Resources](https://usablenet.com/resources) ## Essential Resources ![](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/resources-1.png?width=100&height=100&name=resources-1.png) [ADA accessibility lawsuit tracker](https://info.usablenet.com/ada-website-compliance-lawsuit-tracker) ![](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/resources-2.png?width=100&height=100&name=resources-2.png) [Checklist: how to achieve and maintain digital accessibility](https://info.usablenet.com/digital-website-accessibility-checklist) ![](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/resources-3.png?width=100&height=100&name=resources-3.png) [Which remediation approach is right for me?](https://info.usablenet.com/website-accessibility-remediation-quiz) ![](https://blog.usablenet.com/hs-fs/hubfs/ADA%20Primer.png?width=100&height=100&name=ADA%20Primer.png) [A Primer on ADA and Digital Accessibility](https://info.usablenet.com/a-primer-on-ada-and-digital-accessibility) The EAA is in Effect — Is Your Website Compliant? [Get Help with EN 301 549 Compliance](https://info.usablenet.com/eaa-en-301-549-compliance) - [Who We Serve](https://usablenet.com/strategic-relationships) ## Industry [E-commerce and Consumer Goods](https://info.usablenet.com/e-commerce-accessibility-solutions) [Food Service and Hospitality](https://info.usablenet.com/-industries-food-service-hospitality) [Banking and Financial Services](https://info.usablenet.com/industries-financial-services) [Healthcare](https://info.usablenet.com/industries-healthcare) [Technology and Business Services](https://info.usablenet.com/-industries-technology-and-business-services) [Public Sector and Education](https://info.usablenet.com/industries-public-sector-and-education) ## Compliance [Canadian Accessibility Laws](https://info.usablenet.com/compliance-canada) [European Accessibility Laws](https://info.usablenet.com/eaa-en-301-549-compliance) [Other International Accessibility](https://info.usablenet.com/compliance-international) [United States Accessibility Laws](https://info.usablenet.com/compliance-united-states) 2026 Midyear report on digital accessibility lawsuits in the US [Download Now](https://info.usablenet.com/2026-midyear-report) - [Pricing](https://usablenet.com/pricing) - [Blog](https://blog.usablenet.com/) - [About Us](https://usablenet.com/about-us) [Get a Demo](https://info.usablenet.com/contact) Close Open Menu - Solutions ## Solutions [UsableNet Assistive](https://usablenet.com/technology/assistive-technology-services) A managed service combining experts, technology and legal support to make your website accessible [UsableNet AQA](https://usablenet.com/technology/aqa) Accessibility management and testing software for designers, developers, and testers [Accessibility Audits & Support Services](https://usablenet.com/services) Expert guidance and training to empower your team to create accessible digital experiences Which accessibility remediation approach is right for me? [Take our Quiz](https://info.usablenet.com/website-accessibility-remediation-quiz) - Resources ## Resources [E-books & Guides](https://usablenet.com/resources?contentType=E-books%20and%20Guides) [Case Studies](https://usablenet.com/resources?contentType=Case%20Studies) [Reports](https://usablenet.com/resources?contentType=Reports) [Webinars](https://usablenet.com/resources?contentType=Webinars) [Tools](https://usablenet.com/resources?contentType=Tools) [All Resources](https://usablenet.com/resources) ## Essential Resources [ADA accessibility lawsuit tracker](https://info.usablenet.com/ada-website-compliance-lawsuit-tracker?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808) [Checklist: how to achieve and maintain digital accessibility](https://info.usablenet.com/digital-website-accessibility-checklist?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808) [Which remediation approach is right for me?](https://info.usablenet.com/website-accessibility-remediation-quiz?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808) [A Primer on ADA and Digital Accessibility](https://info.usablenet.com/a-primer-on-ada-and-digital-accessibility?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808) The EAA is in Effect — Is Your Website Compliant? [Get Help with EN 301 549 Compliance](https://info.usablenet.com/eaa-en-301-549-compliance?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808) - Who We Serve ## Industry [E-commerce and Consumer Goods](https://info.usablenet.com/industries-e-commerce-consumer-goods) [Food Service and Hospitality](https://info.usablenet.com/-industries-food-service-hospitality) [Banking and Financial Services](https://info.usablenet.com/industries-financial-services) [Healthcare](https://info.usablenet.com/industries-healthcare) [Technology and Business Services](https://info.usablenet.com/-industries-technology-and-business-services) [Public Sector and Education](https://info.usablenet.com/industries-public-sector-and-education) ## Compliance [Canadian Accessibility Laws](https://info.usablenet.com/compliance-canada) [European Accessibility Laws](https://info.usablenet.com/compliance-europe) [Other International Accessibility](https://info.usablenet.com/compliance-international) [United States Accessibility Laws](https://info.usablenet.com/compliance-united-states) 2026 Midyear report on digital accessibility lawsuits in the US [Download Now](https://info.usablenet.com/2026-midyear-report) - [Pricing](https://usablenet.com/pricing) - [Blog](https://blog.usablenet.com/) - [About Us](https://usablenet.com/about-us) [Get a Demo](https://info.usablenet.com/contact) # Why include the disability community in your Web Accessibility Program **By** [UsableNet](https://blog.usablenet.com/author/usablenet-1) on Aug 16, 2022 **Topics:** [Web Accessibility](https://blog.usablenet.com/topic/web-accessibility), [Accessibility Testing](https://blog.usablenet.com/topic/accessibility-testing), [WCAG 2.1](https://blog.usablenet.com/topic/wcag-2-1) 0 Comments - - - ![Why include the disability community in your Web Accessibility Program](https://blog.usablenet.com/hubfs/Accessibility%20as%20a%20Service-2.png) Digital accessibility has been moving to the forefront of priorities for many businesses recently, especially given the [rise of digital ADA lawsuits](https://blog.usablenet.com/2021-lawsuit-report-trends-and-findings). And as digital accessibility lawsuits— for both mobile websites and mobile apps— become increasingly more common, brands are investing more testing there. One thing that we've noticed, however, is that many organizations are still relying heavily on automated testing. They'll *only* use accessibility auditing software, fix a few long-hanging fruit issues, and leave it at that. Too many aren't using testing services from members of the actual disability community, and that is something that should change. ## Why Auditing Software Isn't Enough Accessibility auditing software is a valuable start when you want to ensure that your digital properties and mobile apps are ADA-compliant. We use it as the first step in our audits for clients; it can catch high-visibility issues quickly to resolve them quickly.  It isn't enough, however. Auditing software can often miss intricacies of coding or technology that directly impact users with disabilities trying to navigate mobile sites or apps. These can lead to genuine and significant holes in your accessibility, despite your best intentions, that still render your mobile presence unusable and open to a potential lawsuit.  ## What Does User Testing Involve?  When you work with people from the disability community for testing, you will catch many issues that automated testing just can't.  These are people who already use assistive technology and rely on it. They know how to navigate through a site and use critical aspects of the assistive technology, so they'll be able to spot real issues on your site. They'll go to your site and focus on achieving core tasks. For example, core tasks might include filling out a digital form, logging in, or using a key feature on your site. It's widespread that they'll find some barriers while doing so. You can tell users what primary journeys and goals your customers have to ensure they're moving through the mobile site or app, as most customers will. Doing this alone can help you find significant issues your customers might experience.  These users will document where they can't complete specific tasks and what barriers they experienced.  It's best to focus on task completion and app navigation. Do not ask people with assistive technology to complete a manual technical review of WCAG specifications. Instead, they're *user* experts (focusing on the user experience) more than digital accessibility experts who can focus on code reviews. ## How to Get Started With User Accessibility Testing  When starting accessibility testing, you'll first want to create a map of common customer journeys and a list of core tasks you'd like people using assistive technology to test. You can then find an agency that works with people in the disability community as experienced site testers. [We can help with that](https://usablenet.com/technology/aqa).  Once you're ready to start, ensure you've made the process easy for your testers. Simple log-in names, passwords, established order codes, and documentation procedures are critical. Explain the correct language to use and what kinds of feedback you need can help your technical team.  And when it comes to when you should get started, there are three options: - Upfront at the beginning of your accessibility journey, with simultaneous WCAG technical reviews  - Starting with a technical review and an audit, which allows for you to identify and fix easy-to-spot issues before having more in-depth user testing  - Testing after implementation of new changes and updates   ## Digital Accessibility is Essential  Accessibility is much more than a simple legal concern you must cross off your list. (Though the legal liability isn't insignificant). Digital accessibility is essential to ensure that all potential customers can use your full digital suite, including mobile apps and sites. And since the goal is to ensure your tools are accessible to the disabled community, it only makes sense to work with them directly for testing.  UsableNet has a [free, downloadable guide to accessibility testing](https://info.usablenet.com/accessibility-testing)—the guide details critical considerations for every step of the testing journey. If you're interested in learning about user testing with people from the disability community- you're in luck! We're hosting a free webinar on August 24th, featuring guest speakers from Knowbility and Helen Keller Services.  Get to know How to set up user testing as part of your accessibility program (and why you should) in UsableNet's live August webinar. [Watch on-demand now](https://info.usablenet.com/webinar-how-to-set-up-user-testing-as-part-of-accessibility-program?__hstc=45788219.b289a45d12bb1c75cc6594348adcd2e4.1663264714041.1663264714041.1663264714041.1&__hssc=45788219.1.1663264714041&__hsfp=3874435361).   **A trusted partner can help you improve accessibility and reduce legal risk.**[** Contact UsableNet**](https://calendly.com/usablenet-accessibility/introduction)** for a free consultation with an accessibility expert.** ![UsableNet](https://blog.usablenet.com/hubfs/UsableNet%20Logo%20150%20x%20150.png) ### [UsableNet](https://blog.usablenet.com/author/usablenet-1) Founded in 2000, UsableNet created some of the first tools and platforms to make websites accessible and usable for all people. Starting out, we worked with government agencies as well as universities and corporations. Today, accessibility has become important to almost all companies. We provide accessibility solutions to Fortune 1000 companies, small and medium enterprises, government, and education organizations across industries including retail, travel, hospitality, food services, automotive, financial services, and healthcare. - - - - ### Related posts ![Hotel Website Accessibility: Check-in, Messaging, and In-Stay Barriers for Blind Guests](https://blog.usablenet.com/hubfs/Beachside-min.jpg) [Hotel Website Accessibility: Check-in, Messaging, and In-Stay Barriers for Blind Guests](https://blog.usablenet.com/hotel-website-accessibility-check-in-and-in-stay-barriers-for-blind-guests) Jul 15, 2026 ![Hotel Website Accessibility: Browsing Room Options](https://blog.usablenet.com/hubfs/Beachside-min.jpg) [Hotel Website Accessibility: Browsing Room Options](https://blog.usablenet.com/hotel-website-accessibility-browsing-room-options) Jul 14, 2026 ![Inside the 2026 Midyear Numbers: The ADA continues to be the ONLY true enforcement around](https://blog.usablenet.com/hubfs/Registration%20-%20Midyear%20Report.png) [Inside the 2026 Midyear Numbers: The ADA continues to be the ONLY true enforcement around](https://blog.usablenet.com/inside-the-2026-midyear-numbers-where-digital-accessibility-litigation-is-going) Jul 8, 2026 ![The Low-Cost Moves That Strengthen an ADA Website Defense](https://blog.usablenet.com/hubfs/The%20Low-Cost%20Moves%20That%20Strengthen%20an%20ADA%20Website%20Defense.png) [The Low-Cost Moves That Strengthen an ADA Website Defense](https://blog.usablenet.com/the-low-cost-moves-that-strengthen-an-ada-website-defense) Jun 16, 2026 ### Sign Up for the UsableNet Blog ### Recent Posts ![feature image](https://blog.usablenet.com/hubfs/Beachside-min.jpg) [Hotel Website Accessibility: Check-in, Messaging, and In-Stay Barriers for Blind Guests](https://blog.usablenet.com/hotel-website-accessibility-check-in-and-in-stay-barriers-for-blind-guests) Jul 15, 2026 ![feature image](https://blog.usablenet.com/hubfs/Beachside-min.jpg) [Hotel Website Accessibility: Browsing Room Options](https://blog.usablenet.com/hotel-website-accessibility-browsing-room-options) Jul 14, 2026 ![feature image](https://blog.usablenet.com/hubfs/Registration%20-%20Midyear%20Report.png) [Inside the 2026 Midyear Numbers: The ADA continues to be the ONLY true enforcement around](https://blog.usablenet.com/inside-the-2026-midyear-numbers-where-digital-accessibility-litigation-is-going) Jul 8, 2026 ### Posts by Topic - [Web Accessibility (311)](https://blog.usablenet.com/topic/web-accessibility) - [User Experience (113)](https://blog.usablenet.com/topic/user-experience) - [ADA Lawsuits (45)](https://blog.usablenet.com/topic/ada-lawsuits) - [ADA Website Compliance (38)](https://blog.usablenet.com/topic/ada-website-compliance) - [European Accessibility Act (34)](https://blog.usablenet.com/topic/european-accessibility-act) - [Mobile Web (30)](https://blog.usablenet.com/topic/mobile-web) - [Mobile Apps (27)](https://blog.usablenet.com/topic/mobile-apps) - [Retail (27)](https://blog.usablenet.com/topic/retail) ![](https://blog.usablenet.com/hubfs/Consultation%20Icon.svg) Need to improve digital usability, accessibility or performance? 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Stay up-to-date on our insights, the latest tech news and digital trends. ![International Association of Accessibility Professionals logo](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/IAAP-logo.png?width=150&height=81&name=IAAP-logo.png) © 2026 UsableNet Inc. ![International Association of Accessibility Professionals logo](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/IAAP-logo.png?width=150&height=81&name=IAAP-logo.png) © 2026 UsableNet Inc. ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "UsableNet", "url" : "https://blog.usablenet.com/author/usablenet-1" }, "dateModified" : "2022-09-21T17:38:32.114Z", "datePublished" : "2022-08-16T13:30:50.000Z", "headline" : "Why include the disability community in your Web Accessibility Program", "image" : [ "https://blog.usablenet.com/hubfs/Accessibility%20as%20a%20Service-2.png" ], "mainEntityOfPage" : { "@id" : "https://blog.usablenet.com/why-include-the-disability-community-in-your-web-accessibility-program", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.usablenet.com/hubfs/UsableNet%20Logo_Black.png" }, "name" : "UsableNet Inc." } } ```