--- title: 5 Reasons Why Web Accessibility should be a Top Priority for your Agency description: This article gives your agency 5 top reasons why digital accessibility should move to the front burner. image: https://blog.usablenet.com/hubfs/social-suggested-images/1u0b5867gsn1ez16a1p2vcj1-wpengine.netdna-ssl.comwp-contentuploads202005avel-chuklanov-DUmFLtMeAbQ-unsplash-scaled.jpg --- - [skip to menu](https://blog.usablenet.com/5-reasons-why-web-accessibility-should-be-a-top-priority-for-your-agency#nav) - [skip to content](https://blog.usablenet.com/5-reasons-why-web-accessibility-should-be-a-top-priority-for-your-agency#main-content) - [skip to footer](https://blog.usablenet.com/5-reasons-why-web-accessibility-should-be-a-top-priority-for-your-agency#footer) Test the accessibility of your website for free! Try UsableNet AQA. [Test now!](https://usablenet.com/automated-accessibility-testing-tool) Close [![UsableNet home](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/logo.png?width=429&height=62&name=logo.png)](https://usablenet.com/) - [Solutions](https://usablenet.com) ## Solutions [UsableNet Assistive](https://usablenet.com/technology/assistive-technology-services) A managed service combining experts, technology and legal support to make your website accessible [UsableNet AQA](https://usablenet.com/technology/aqa) Accessibility management and testing software for designers, developers, and testers [Accessibility Audits & Support Services](https://usablenet.com/services) Expert guidance and training to empower your team to create accessible digital experiences Explore which of our digital accessibility solutions is right for you [Watch a Demo](https://info.usablenet.com/choose-a-demo?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1737658630173.1737669055746.199&__hssc=181257784.7.1737669055746&__hsfp=3011104808) - [Resources](https://usablenet.com/resources) ## Resources - [E-books & Guides](https://usablenet.com/resources?contentType=E-books%20and%20Guides) - [Case Studies](https://usablenet.com/resources?contentType=Case%20Studies) - [Reports](https://usablenet.com/resources?contentType=Reports) - [Webinars](https://usablenet.com/resources?contentType=Webinars) - [Tools](https://usablenet.com/resources?contentType=Tools) - [All Resources](https://usablenet.com/resources) ## Essential Resources ![](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/resources-1.png?width=100&height=100&name=resources-1.png) [ADA accessibility lawsuit tracker](https://info.usablenet.com/ada-website-compliance-lawsuit-tracker) ![](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/resources-2.png?width=100&height=100&name=resources-2.png) [Checklist: how to achieve and maintain digital accessibility](https://info.usablenet.com/digital-website-accessibility-checklist) ![](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/resources-3.png?width=100&height=100&name=resources-3.png) [Which remediation approach is right for me?](https://info.usablenet.com/website-accessibility-remediation-quiz) ![](https://blog.usablenet.com/hs-fs/hubfs/ADA%20Primer.png?width=100&height=100&name=ADA%20Primer.png) [A Primer on ADA and Digital Accessibility](https://info.usablenet.com/a-primer-on-ada-and-digital-accessibility) The EAA is in Effect — Is Your Website Compliant? [Get Help with EN 301 549 Compliance](https://info.usablenet.com/eaa-en-301-549-compliance) - [Who We Serve](https://usablenet.com/strategic-relationships) ## Industry [E-commerce and Consumer Goods](https://info.usablenet.com/e-commerce-accessibility-solutions) [Food Service and Hospitality](https://info.usablenet.com/-industries-food-service-hospitality) [Banking and Financial Services](https://info.usablenet.com/industries-financial-services) [Healthcare](https://info.usablenet.com/industries-healthcare) [Technology and Business Services](https://info.usablenet.com/-industries-technology-and-business-services) [Public Sector and Education](https://info.usablenet.com/industries-public-sector-and-education) ## Compliance [Canadian Accessibility Laws](https://info.usablenet.com/compliance-canada) [European Accessibility Laws](https://info.usablenet.com/eaa-en-301-549-compliance) [Other International Accessibility](https://info.usablenet.com/compliance-international) [United States Accessibility Laws](https://info.usablenet.com/compliance-united-states) 2026 Midyear report on digital accessibility lawsuits in the US [Download Now](https://info.usablenet.com/2026-midyear-report) - [Pricing](https://usablenet.com/pricing) - [Blog](https://blog.usablenet.com/) - [About Us](https://usablenet.com/about-us) [Get a Demo](https://info.usablenet.com/contact) Close Open Menu - Solutions ## Solutions [UsableNet Assistive](https://usablenet.com/technology/assistive-technology-services) A managed service combining experts, technology and legal support to make your website accessible [UsableNet AQA](https://usablenet.com/technology/aqa) Accessibility management and testing software for designers, developers, and testers [Accessibility Audits & Support Services](https://usablenet.com/services) Expert guidance and training to empower your team to create accessible digital experiences Which accessibility remediation approach is right for me? [Take our Quiz](https://info.usablenet.com/website-accessibility-remediation-quiz) - Resources ## Resources [E-books & Guides](https://usablenet.com/resources?contentType=E-books%20and%20Guides) [Case Studies](https://usablenet.com/resources?contentType=Case%20Studies) [Reports](https://usablenet.com/resources?contentType=Reports) [Webinars](https://usablenet.com/resources?contentType=Webinars) [Tools](https://usablenet.com/resources?contentType=Tools) [All Resources](https://usablenet.com/resources) ## Essential Resources [ADA accessibility lawsuit tracker](https://info.usablenet.com/ada-website-compliance-lawsuit-tracker?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808) [Checklist: how to achieve and maintain digital accessibility](https://info.usablenet.com/digital-website-accessibility-checklist?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808) [Which remediation approach is right for me?](https://info.usablenet.com/website-accessibility-remediation-quiz?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808) [A Primer on ADA and Digital Accessibility](https://info.usablenet.com/a-primer-on-ada-and-digital-accessibility?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808) The EAA is in Effect — Is Your Website Compliant? [Get Help with EN 301 549 Compliance](https://info.usablenet.com/eaa-en-301-549-compliance?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808) - Who We Serve ## Industry [E-commerce and Consumer Goods](https://info.usablenet.com/industries-e-commerce-consumer-goods) [Food Service and Hospitality](https://info.usablenet.com/-industries-food-service-hospitality) [Banking and Financial Services](https://info.usablenet.com/industries-financial-services) [Healthcare](https://info.usablenet.com/industries-healthcare) [Technology and Business Services](https://info.usablenet.com/-industries-technology-and-business-services) [Public Sector and Education](https://info.usablenet.com/industries-public-sector-and-education) ## Compliance [Canadian Accessibility Laws](https://info.usablenet.com/compliance-canada) [European Accessibility Laws](https://info.usablenet.com/compliance-europe) [Other International Accessibility](https://info.usablenet.com/compliance-international) [United States Accessibility Laws](https://info.usablenet.com/compliance-united-states) 2026 Midyear report on digital accessibility lawsuits in the US [Download Now](https://info.usablenet.com/2026-midyear-report) - [Pricing](https://usablenet.com/pricing) - [Blog](https://blog.usablenet.com/) - [About Us](https://usablenet.com/about-us) [Get a Demo](https://info.usablenet.com/contact) # 5 Reasons Why Web Accessibility should be a Top Priority for your Agency **By** [Tanner Gers](https://blog.usablenet.com/author/tanner-gers) on Jan 21, 2021 **Topics:** [Agencies](https://blog.usablenet.com/topic/agencies) 0 Comments - - - ![woman working on laptop](https://blog.usablenet.com/hubfs/social-suggested-images/1u0b5867gsn1ez16a1p2vcj1-wpengine.netdna-ssl.comwp-contentuploads202005avel-chuklanov-DUmFLtMeAbQ-unsplash-scaled.jpg) There's no denying that the world has changed since this time last year. If you're looking to improve the online experience for all, you've likely considered digital accessibility.    For agencies, digital accessibility is a great way for your agency to reduce client churn and earn more revenue. In this article, we take a look at 5 reasons why it's in your client's best interest to make web accessibility a top priority in 2021.     ## 1. A Global Shift to Online Everything Thanks to COVID-19, and the many lockdowns we've faced, most people are spending their days at home. Who isn’t shopping online or surfing the web on a daily basis?   With more people shopping online, digital accessibility has never been more critical. According to [clickawaypound.com](http://www.clickawaypound.com/downloads/cap19final0502.pdf), 71% of visitors leave a site that is inaccessible. That is way too big of a percentage to ignore.    For customer satisfaction, websites should be inclusive and user-friendly.    ## 2. More Customers to Connect with  People are living longer. Your website should be accessible to people of all ages.   Grandma and grandpa don’t hear, see or remember like they once did. Approximately [40 percent of adults](https://www.cdc.gov/media/releases/2018/p0816-disability.html) age 65 and up have one or more disabilities. By 2035, there will be [78 million adults](https://www.census.gov/newsroom/press-releases/2018/cb18-41-population-projections.html) in this age range, 20 percent of the U.S. population. Age-related disabilities are real, like Grandma’s and Grandpa’s friend requests on Facebook.   According to [Legalreader.com](https://www.legalreader.com/7-reasons-web-accessibility-should-be-your-top-priority-for-2021/), 74% of people will use a different company if your website is too hard to use. Digital accessibility makes it easier for everyone to shop.   Over [80% of c](https://www.legalreader.com/7-reasons-web-accessibility-should-be-your-top-priority-for-2021/)[ustomers return](https://www.legalreader.com/7-reasons-web-accessibility-should-be-your-top-priority-for-2021/) to websites and apps when they are easy to use.    ## 3. Inclusivity, Accessibility, and the most loyal minority population [Making up 26% of the population](https://blog.usablenet.com/how-digital-accessibility-increases-value-for-your-agency), people with disabilities are the largest minority in the US. Yet, members of the disability community have been one of the most underserved demographics.    If a person with a disability is unable to use a website, they are talking about it! To friends and on social media, people with disabilities talk about accessibility issues.   What’s the opportunity? Loyalty. People with disabilities share the companies who improve their lives. They share the companies they buy from, why they buy, and talk about their experience. An accessible website serves members of the disability community and their larger networks.   This helps to increase your client's revenue. It will help build their brand reputation and yours. This makes digital accessibility [a revenue opportunity for your agency](https://blog.usablenet.com/how-digital-accessibility-increases-value-for-your-agency) too.    ## 4. Avoid the Influx of digital Accessibility Lawsuits Reducing lawsuit risk is another good reason to have the conversation about digital accessibility. You may understand the opportunity presented by digital accessibility, but [your clients may need convincing.](https://blog.usablenet.com/common-objections-when-selling-digital-accessibility-as-an-agency)   You are likely no stranger to educating clients. The stats around ADA digital accessibility lawsuits speak for themselves.   Despite a global pandemic, plaintiffs and plaintiff firms are more active than ever. There was a [23% increase of digital accessibility related lawsuits](https://blog.usablenet.com/the-top-2021-trends-for-digital-accessibility) in 2020. With a total of 3,550 cases, that’s roughly 10 a day!   Even when budgets are tight a digital inclusion plan and strategic investment is in your clients' best interest to avoid costly lawsuits.    Unknowing companies often turn to AI to fix accessibility. Yet, [widgets and overlays do not do the trick.](https://blog.usablenet.com/3-reasons-why-accessibility-overlays-fall-short) In 2020, more than 250 lawsuits were against companies that used widgets and overlays.    ## 5. Increase Website and App Sales  Disposable income for working-age people with disabilities [is about $490 billion](https://www.air.org/system/files/downloads/report/Hidden-Market-Spending-Power-of-People-with-Disabilities-April-2018.pdf). And that’s not to mention sales from friends and family who may also want to shop with inclusive businesses.   If the websites you build are easier to use, customers will have a better shopping experience. In fact, [81% of customers will pay more](https://www.legalreader.com/7-reasons-web-accessibility-should-be-your-top-priority-for-2021/), even if the same product costs less on an inaccessible website.    ## Get Started with digital accessibility  Digital accessibility is not easy, but you can make the decision easy for your clients. When you do, we're here to help. [Contact UsableNet](https://usablenet.com/contact) to learn about partnership opportunities.  For more on digital accessibility and why it should be a top priority in 2021, check out our Jan 27th Webinar, ["Digital Accessibility and ADA Lawsuits in 2021."](https://info.usablenet.com/https/info.usablenet.com/webinar-registration-digital-accessibility-and-ada-lawsuits-in-2021)   Save your seat now. We go live on the 27th at 12 pm ET. Join me, Tanner Gers, Head of Partnerships and UsableNet Chief Innovation Strategist, Jason Taylor.   We'll discuss the more than 3,000 ADA digital accessibility lawsuits filed last year, top trends in the data, and how to scale your digital accessibility efforts in 2021. [![Save your Seat](https://no-cache.hubspot.com/cta/default/3280432/efbdf352-5346-4be8-8845-2f73ed15e4fd.png)](https://cta-redirect.hubspot.com/cta/redirect/3280432/efbdf352-5346-4be8-8845-2f73ed15e4fd) ![Tanner Gers](https://blog.usablenet.com/hubfs/Tanner%20Headshot%202019%20Square%20LinkedIn-1.jpeg) ### [Tanner Gers](https://blog.usablenet.com/author/tanner-gers) Tanner Gers is Head of Partnerships at UsableNet. After losing his sight as an adult, Tanner helped develop software so people who are blind or visually impaired could independently access calculus equations, directed the implementation of an accessible job board to people with disabilities for the state of Arizona, and served on the Arizona Governor’s Council Employment Committee for Blindness and Visual Impairment. Tanner is also a competitive athlete in multiple sports. He is considered one of the greatest batters in the history of the National Beep Baseball Association (the adaptive version of baseball for the blind) as a six-time NBBA All-Star and three-time World Series MVP, and a 2011 and 2012 US Paralympic Track and Field National Team Member. He is also a 2011 ParaPan American Games gold medalist and 2012 trials gold medalist in the long jump, a 2012 US Paralympian in long jump and 4X100m relay, a 2013 World Championship US Track and Field long jumper, and the 2015 and 2016 National Champion in track cycling. His athletic career opened the doors for his professional speaking career, with programs delivered at companies, universities, and associations across the country, including the National Speakers Association National Headquarters, Dartmouth College, Society for Human Resource Management (SHRM), Wounded Warriors, Ford, and Toyota, to name just a few. - - - - ### Related posts ![A Beginner's Crash Course in Digital Accessibility Topics](https://blog.usablenet.com/hubfs/Idea%20exchange%20concept.%20Ideas%20agreement%20Investing%20in%20business%20innovation%20and%20financial%20commerce%20backing%20of%20creativity.%20Open%20lightbulb%20icon%20with%20gear%20mechanisms.%20Funding%20potential%20innovative%20growth.jpeg) [A Beginner's Crash Course in Digital Accessibility Topics](https://blog.usablenet.com/a-beginners-crash-course-in-digital-accessibility-topics) Sep 21, 2021 ![4 Common Objections When Selling Digital Accessibility as an Agency](https://blog.usablenet.com/hubfs/hand-shake-header.jpg) [4 Common Objections When Selling Digital Accessibility as an Agency](https://blog.usablenet.com/common-objections-when-selling-digital-accessibility-as-an-agency) Jan 13, 2021 ![How Digital Accessibility Increases Value for your Agency](https://blog.usablenet.com/hubfs/Individual%20Service%20Page%20Template%20Assets/Two-Coworkers.jpg) [How Digital Accessibility Increases Value for your Agency](https://blog.usablenet.com/how-digital-accessibility-increases-value-for-your-agency) Dec 29, 2020 ### Sign Up for the UsableNet Blog ### Recent Posts ![feature image](https://blog.usablenet.com/hubfs/Beachside-min.jpg) [Hotel Website Accessibility: Check-in, Messaging, and In-Stay Barriers for Blind Guests](https://blog.usablenet.com/hotel-website-accessibility-check-in-and-in-stay-barriers-for-blind-guests) Jul 15, 2026 ![feature image](https://blog.usablenet.com/hubfs/Beachside-min.jpg) [Hotel Website Accessibility: Browsing Room Options](https://blog.usablenet.com/hotel-website-accessibility-browsing-room-options) Jul 14, 2026 ![feature image](https://blog.usablenet.com/hubfs/Registration%20-%20Midyear%20Report.png) [Inside the 2026 Midyear Numbers: The ADA continues to be the ONLY true enforcement around](https://blog.usablenet.com/inside-the-2026-midyear-numbers-where-digital-accessibility-litigation-is-going) Jul 8, 2026 ### Posts by Topic - [Web Accessibility (311)](https://blog.usablenet.com/topic/web-accessibility) - [User Experience (113)](https://blog.usablenet.com/topic/user-experience) - [ADA Lawsuits (45)](https://blog.usablenet.com/topic/ada-lawsuits) - [ADA Website Compliance (38)](https://blog.usablenet.com/topic/ada-website-compliance) - [European Accessibility Act (34)](https://blog.usablenet.com/topic/european-accessibility-act) - [Mobile Web (30)](https://blog.usablenet.com/topic/mobile-web) - [Mobile Apps (27)](https://blog.usablenet.com/topic/mobile-apps) - [Retail (27)](https://blog.usablenet.com/topic/retail) ![](https://blog.usablenet.com/hubfs/Consultation%20Icon.svg) Need to improve digital usability, accessibility or performance? 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Stay up-to-date on our insights, the latest tech news and digital trends. ![International Association of Accessibility Professionals logo](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/IAAP-logo.png?width=150&height=81&name=IAAP-logo.png) © 2026 UsableNet Inc. ![International Association of Accessibility Professionals logo](https://blog.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/IAAP-logo.png?width=150&height=81&name=IAAP-logo.png) © 2026 UsableNet Inc. ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Tanner Gers", "url" : "https://blog.usablenet.com/author/tanner-gers" }, "dateModified" : "2021-01-21T18:35:06.984Z", "datePublished" : "2021-01-21T15:58:49.000Z", "headline" : "5 Reasons Why Web Accessibility should be a Top Priority for your Agency", "image" : [ "https://blog.usablenet.com/hubfs/social-suggested-images/1u0b5867gsn1ez16a1p2vcj1-wpengine.netdna-ssl.comwp-contentuploads202005avel-chuklanov-DUmFLtMeAbQ-unsplash-scaled.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.usablenet.com/5-reasons-why-web-accessibility-should-be-a-top-priority-for-your-agency", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.usablenet.com/hubfs/UsableNet%20Logo_Black.png" }, "name" : "UsableNet Inc." } } ```